MO MELLADY
Encinitas,CA
Summary
National voice-over artist, certified TMS technician, and skilled facilitator with strong communication and organizational skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Voice Over Artist
Phantom Producer
08.2020 - Current
- Perform voice-over for radio imaging on 100 "Hot Country" formats in the United States.
- Enhance clients' projects by providing high-quality voice acting for various characters and roles.
- Improvise and re-write copy.
Customer Care Yacht Facilitator
San Diego Burial at Sea
01.2017 - Current
- Management of customer experience - Providing highest level of care and service during client's most difficult time of need
- Developing trust, confidence and a personalized experience for each client; ensuring highest standard of customer satisfaction
- Program Development with emotional and cultural sensitivity - Designing a high quality unique service tailored to the needs of each client; incorporating values, traditions and establishing a respectful atmosphere
- Conflict Resolution - Responsible for managing unexpected challenges among clients and staff
- Administrative responsibilities, including but not limited to: knowledge of and completion of all documentation in accordance to industry laws
- Technical and logistical support, including but not limited to: compliance of safety and emergency policies and procedures, coordination of communication within staff, technical knowledge and navigation of 52' yacht
TMS Technician
Cal TMS
03.2022 - 10.2023
- Assist psychiatrist during initial Brain Mapping for new patients
- Administer TMS treatments
- Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy
- Provide excellent patient care and treat patients with compassion while developing trust and rapport
- Provide support and compassion to patients struggling with depression and/or anxiety
- Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment
- Responsible for following up on marketing lead calls via phone and text
- Administer psychiatric rating scales and counsel patients on completion of scales
- Record session notes, and schedule patient visits using EMR and medical scheduling software
- Voice of company-wide phone system
- Responsible for updating outgoing messages for holidays
- Create compelling content for social media (Instagram and Facebook)
Conductor & Tour Guide
Old Town Trolley
01.2020 - 03.2022
- Drove a 38' trolley on busy streets while narrating scripted sightseeing tours
- Led three separate two-hour tours for hundreds of guests each day
- Created memorable experiences that convey San Diego's fascinating history
- Interacted with co-workers in a prompt and courteous manner
- Cross-sold and up-sold company attractions during and between tours
- Performed daily vehicle inspections via a digital system to ensure upkeep
- Maintained a California Commercial Driver's License to operate the trolley
Branding & Sales Associate
Faerie Goat Mother Soap
01.2013 - 05.2015
- Developed Marketing Strategy - Expansion of pop-up and farmer's market sales, increasing client retail base by 30%
- Product Branding - Assisted in product development, including but not limited to: logo, packaging, messaging, and design
- Design of customer Engagement and Education Plan including but not limited to: Soap of the Month Club and in-store demonstrations
Voice Over
Voice of Erin-Esurance
07.2004 - 09.2011
- Breathed life into animated character 'Erin Esurance' for successful TV & radio ad campaign for auto insurance company from 2004 - 2010
- Nominated for 2008 Annie Awards
- Voiced Esurance's new TV campaign in 2011
Environmental Broadcast Journalist
Planet Check Media
01.2003 - 04.2008
- Founded and voiced environmental news vignette syndicated in 60 radio markets
- Procured sponsorships with Clif Bar, Surfer Magazine, National Biodiesel Board, and more
- Co-produced, wrote, and hosted 'Food Crisis' for San Francisco Comcast Television
Co-Host Talent
CBS-Live 105 Radio
02.1992 - 04.2000
- Hosted the weekly 'Modern Rock Doc Show' with Dr
- Gene Schoenfeld
- Served as full-time air personality for legendary, alternative rock station
- Produced fresh copy and radio spots while managing in-house commercial production
Education
Court Reporting - Captioning Coursework in American Law and Medical Terminology
West Valley College
Saratoga, CASkills
- Customer Care
- Customer Service
- Problem-Solving
- Communication
- Marketing/Sales
- Microsoft Office
- EHR Systems TEBRA
- ProTools
Certification
- NeuroStar
- BrainsWay
- BLS
Timeline
TMS Technician
Cal TMS
03.2022 - 10.2023
Voice Over Artist
Phantom Producer
08.2020 - Current
Conductor & Tour Guide
Old Town Trolley
01.2020 - 03.2022
Customer Care Yacht Facilitator
San Diego Burial at Sea
01.2017 - Current
Branding & Sales Associate
Faerie Goat Mother Soap
01.2013 - 05.2015
Voice Over
Voice of Erin-Esurance
07.2004 - 09.2011
Environmental Broadcast Journalist
Planet Check Media
01.2003 - 04.2008
Co-Host Talent
CBS-Live 105 Radio
02.1992 - 04.2000
Court Reporting - Captioning Coursework in American Law and Medical Terminology
West Valley College
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