Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Supports Canadian businesses to expand their marketplace and increase profitability through market growth & acquisition plans and strategic alliances and partnerships globally.
A fully integrated marketing advertising and communications company with a global footprint in South Africa and the Middle East
Ø Architected direct sales channel model and telesales team including defining channel objectives, targets, financial model, expansion location, competition analysis and operational process
Ø Activated the launch of BTL campaigns including building the business case, defining communication channels, agreeing on SLA with the participating team, required resources and project timelines
Ø Designed customer experience blueprint including touchpoints definition, process analysis, customer pain points and resolutions
Ø Project management distribution loyalty program including facilitating communication, role definition, project scope, resources and timelines
Ø Steered customer experience global survey (Egypt, Jordan, Germany) including survey objectives, survey structure, sample size, survey content, survey analysis and survey results communication and recommendations
A British telecommunications leader with global operations and services in Europe, Africa, Asia and previously the United States (Verizon). The following key achievement is a relevant experience to the job posting
• Project Management Certificate Sheridan College - Mississauga, ON
• Customer Experience Diploma Vodafone Group Academy - London, UK
• Channel Management and Retailing Certificate IE Business School - Virtual
• Advanced Sales Management Certificate Vodafone Academy - Cairo, Egypt
• Marketing Driven Strategic Management Vodafone Academy - Cairo, Egypt
• Retail Trade Audit and Trade Pulse Nielsen - Cairo, Egypt
• Marketing Simulation Certificate Celemi Livon – Cairo, Egypt
• Strategic Marketing and Portfolio Management training Vodafone Group Academy – Cairo, Egypt
• Project Management Certificate Sheridan College - Mississauga, ON
• Customer Experience Diploma Vodafone Group Academy - London, UK
• Channel Management and Retailing Certificate IE Business School - Virtual
• Advanced Sales Management Certificate Vodafone Academy - Cairo, Egypt
• Marketing Driven Strategic Management Vodafone Academy - Cairo, Egypt
• Retail Trade Audit and Trade Pulse Nielsen - Cairo, Egypt
• Marketing Simulation Certificate Celemi Livon – Cairo, Egypt
• Strategic Marketing and Portfolio Management training Vodafone Group Academy – Cairo, Egypt