Marion Rivers

• Coordinated daily schedules for cleaning crews and manager support at Always Clean.
• Prepared client updates, service notes, and internal messages for manager review.
• Tracked supply orders, inventory requests, and equipment needs across cleaning operations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Resolved customer concerns with clear communication and professional service.
• Answered customer inquiries and provided accurate information regarding products and services.
• Processed transactions using point-of-sale system and handled cash accurately.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Managed kitchen operations for ON TAP, enforcing food safety and sanitation standards.
• Scheduled kitchen staff shifts and coordinated daily prep for ON TAP service.
• Trained cooks and dish staff on recipes, plating, and cleanup procedures.

Customer Service for all of Canada Post

• Processed transactions accurately using point-of-sale system, ensuring customer satisfaction.
• Sorted mail and parcels efficiently to meet Canada Post service standards.
• Entered data for claims to support timely resolution and customer service.