Rebecca Konadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolutions and active listening. Demonstrated critical thinking and follow-up skills, significantly contributing to workplace safety and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Breacher Gear
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
General Laborer
Leamington Farm
04.2020 - 04.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
Cashier
African Store
03.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Follow-up skills
Filing
Languages
Twi
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Breacher Gear
12.2023 - Current
General Laborer
Leamington Farm
04.2020 - 04.2023
Cashier
African Store
03.2019 - 03.2020
GED -
Sheridan College Institute of Technology And Advanced Learning
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