Kristen Belza
Mississauga,ON
Summary
Resourceful social work student known for high productivity and efficient task completion. Excel in communication, adaptability, and problem-solving to achieve results and meet client needs. Ready to leverage skills in professional settings for optimal service delivery. Able to speak and write in French.
Overview
5
5
years of professional experience
Work History
Field Placement Student
Green Care Farms
Milton
05.2024 - Current
- Analyzed user engagement with posts on multiple platforms to assess effectiveness of campaigns.
- Collaborated with a team of volunteers to identify areas of improvement regarding the facilitation of the adult day program
- Directly supported members living with dementia to complete tasks such as toileting, eating, harvesting fruits and veggies, and watering
- Managed files in Google Drive including event planning documents, volunteer day attendance, prospective client information, and partner organization contacts
Client Service Representative
CIBC
Mississauga, Ontario
07.2022 - Current
- Developed strong relationships with clients through friendly interactions, while completing deposits, transfers, and withdrawals in a timely and efficient manner.
- Researched solutions using available resources, including internal databases and external sources, escalating complex inquiries to supervisors when necessary
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Completed administrative tasks such as filing documents, following up on emails, and scheduling appointments
Manager
New Steel
Mississauga, ON
03.2020 - 01.2025
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback and market trends to develop action plans for improving products offered.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels according to monthly budgets to meet demand without overstocking, reducing waste.
Education
Bachelor of Social Work - Social Work
University of Waterloo
Waterloo10-2025
Bachelor of Arts - Social Development Studies
University of Waterloo
Waterloo04-2023
Timeline
Field Placement Student
Green Care Farms
05.2024 - Current
Client Service Representative
CIBC
07.2022 - Current
Manager
New Steel
03.2020 - 01.2025
Bachelor of Social Work - Social Work
University of Waterloo
Bachelor of Arts - Social Development Studies
University of Waterloo
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