Mmabatho Mtimkulu

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Maximized staff performance by assisting with training, onboarding, and performance evaluations.
• Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
• Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.

• Developed strong partnerships with other businesses, in procuring decor materials, stage production and catering
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Led the strategic planning process to define business goals and ensure alignment across all departments.
• Developed creative themes for events and created related activities to engage attendees.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Oversaw event registration process by collecting and tracking attendee information.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Delivered prompt payment for event vendors, venues, staff and transportation providers.
• Sales for business to business customers. This included obtaining various embassies as clients
• Sales for business to consumer themed events.

• Creating sales target for staff and financial projections

• Defined the brand and developed an integrated marketing strategy across various communication mediums.

Developed relationships with key media houses internationally such as South African Broadcast Corporation (SABC).

• Curating experiential events aligned with the brand with calls to action which encourage clients to buy our products. This included a vegan cooking class and organic workshops.

• Spearheaded sales with national retailers such as Spar and Food Lovers , which are one of the biggest retailers in the continent.

Procuring product range from over 50 suppliers and managing the relationship.

• Increased brand awareness by developing and implementing targeted marketing campaigns.
• Identified appropriate marketing channels and target customers for campaigns.
• Streamlined communication processes, leading to improved collaboration between departments.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Dealt with a range of internal and external stakeholders, but with a specific focus on BrightRock staff as well as business owners and their clients in the funeral parlor industry.
• Hosting various experiential events for a staff complement of 500 people.
• Managed a hospitality budget of $1.6 million dollars.
• Conceptualized a hospitality calendar for Brightrock’s tier 1 clients for the year from conceptualization to implementation.