M. Luisa Amenta
Toronto, ON,ON
Summary
Dynamic professional with a proven track record at TELUS Health, adept in case management and medical knowledge. Excelled in enhancing claim processing efficiency and supporting mental health recovery, showcasing strong organization and empathy. Achieved significant improvements in workflow productivity and client recovery outcomes through innovative strategies and interdisciplinary collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Short-Term Disability Case Manager
TELUS Health/ Formerly Lifeworks
05.2021 - Current
- Supported employees facing health challenges with empathy, intently listening to their needs and guiding them toward appropriate treatment and resources to assist in their healing journey.
- Achieved high levels of accuracy in benefit calculations through meticulous attention to detail and thorough review processes.
- Enhanced claim processing efficiency by implementing new case management strategies and tools.
- Collaborated with healthcare providers to expedite case resolutions by gathering necessary information quickly.
- Optimized internal processes for tracking case status, streamlining workflow, and increasing overall productivity within the team.
Rehabilitation Specialist
SunLife Finacial
05.2018 - 04.2021
- Primarily supported clients facing mental health challenges, drawing on psychology background to develop and oversee recovery plans tailored to clients' needs.
- Collaborated closely with clients' healthcare providers to ensure unified treatment strategies aimed at enabling a successful and sustained return to work.
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal client recovery.
- Empowered clients by teaching self-management techniques, promoting independence in daily activities.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
Insurance Paramedical
Hooper Holmes Portamedic
01.2010 - 02.2020
- Ensured proper documentation of client information, maintaining confidentiality and accuracy throughout the process.
- Managed client scheduling with efficiency, ensuring timely appointments and minimizing wait times.
- Conducted thorough assessments of clients' needs, gathering vitals, performing ECGs, and carrying out phlebotomy as part of insurance paramedical services.
- Managed multiple priorities effectively, responding promptly to urgent requests while maintaining focus on routine tasks.
- Worked independently in a self-directed role, demonstrating a high ability to manage tasks autonomously.
Education
Bachelor of Arts - Psychology
York University
Toronto, ONBachelor of Arts - English Literature
York University
Toronto, ONNo Degree - Medical Laboratory Science
Carreer Canada
Toronto, ONMaster of Arts - Psychotherapy
Yorkville University
Fredericton, NB08-2024
Skills
- Medical Knowledge
- Case management expertise
- Strong Organization
- Client Advocacy
- Documentation proficiency
- Case assessment
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Effective Communication
- Decision-Making
- Interpersonal Skills
- Interviewing skills
- Goal Setting
- Professionalism
- Continuous Improvement
- Written Communication
- Cultural Sensitivity
Reliability
Accomplishments
- Served as the main contact for women participating in a Wellspring study on cancer recovery, promoting the benefits of the program and facilitating their engagement. Demonstrated that participation in psychotherapy and social connection with peers significantly improved recovery outcomes.
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Certification
Certified phlebotomist
Scholarships: Awarded scholarships for top academic performance and achievement of high grades.
Scholarships:
- Awarded scholarships for four consecutive years in recognition of exceptional academic performance and high grades, reflecting a strong commitment to academic excellence and a relentless pursuit of knowledge. These scholarships underscore my ability to consistently achieve top results in my coursework, demonstrating not only my dedication and work ethic but also my capacity for critical thinking and problem-solving in complex subjects. My scholarship achievements have fueled my motivation to continue excelling in my studies and contribute meaningfully to my field.
Interests
- I participate in a variety of outdoor recreational activities
- Avid Reader
- DIY and Home Improvement
- I like working with my hands and fixing things
- Gardening
- Passionate about balancing physical health with mental and emotional wellness
- Running
- Personal Development and Self-Improvement
Timeline
Short-Term Disability Case Manager
TELUS Health/ Formerly Lifeworks
05.2021 - Current
Rehabilitation Specialist
SunLife Finacial
05.2018 - 04.2021
Insurance Paramedical
Hooper Holmes Portamedic
01.2010 - 02.2020
Certified phlebotomist
Bachelor of Arts - Psychology
York University
Bachelor of Arts - English Literature
York University
No Degree - Medical Laboratory Science
Carreer Canada
Master of Arts - Psychotherapy
Yorkville University
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