MÉLISSA GASARABWE
Ottawa,Canada
Summary
Dedicated student with a great ability to organize and make sure everything is done perfectly, but also an ability to convince, to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service. Also energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Focused on driving positive customer experiences and achieving sales targets and the company's goals.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
L'Occitane En Provence
07.2023 - Current
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
- Met or exceeded monthly sales goals through individual and team sales
- Demonstrated products and advised customers on optimal choices and techniques to close sales and exceed daily targets
- Organized back-stock items and ensured the sales floor was fully stocked
- Used my product and scientific knowledge to close every sale
- Tracked inventory levels and placed orders for new stock as needed
- Analyzed sales data to identify trends and adjust sales strategies accordingly
- Handled returns and exchanges according to company policies
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices
- Answered customer phone calls to address concerns and questions
- Connected with customers to offer assistance and promote products
- Offered recommendations to customers, enhancing their shopping experience
- Maintained a clean and safe shopping environment for customers
- Provided feedback to management on customer satisfaction and product issues
- Managed cash register, including processing credit card and cash payments
- Maintained a good relationship with clients by sending emails or texts about promotions but also making sure they were satisfied by our services
Host
Kigali Convention Center
07.2022 - 11.2022
- Company Overview: the place that host all important political events in Rwanda
- Hosted at the Kigali Convention Center, which is the place that host all important political events in Rwanda
- Was responsible for hosting and directing great businessmen and politicians as presidents
- Had to make sure that everything was on time, that the rooms were ready for cars, buffets, anything related to visits
- This work taught me the efficiency as well as the ability to separate in order to do several tasks
- Reinforced my ability to speak several languages
- The place that host all important political events in Rwanda
Host
Radisson Blu Hotel
05.2022 - 07.2022
- Company Overview: a large international hotel chain
- Hosted at the hotel Radisson Blu, which is a large international hotel chain
- Answered the phone to inform the guests about the different services offered by the hotel or to check in the different reservations
- Greet clients to direct them to their occupations or rooms after giving them their keys and having them properly registered in the system
- This work required a lot of organization and to know how to get out of a lot of complicated situations
- As a great brand and company considered to have hotels of 'luxuries' for its high standard that allowed it to welcome politicians and businessmen from all over the world, I had to be able to understand through this job how much an employee represents the brand or company in which he or she works and how much we are the ones who build the name and reputation
- A large international hotel chain
Host and Cashier
Milindi Restaurant
01.2022 - 04.2022
- Company Overview: a restaurant in Rwanda
- Milindi restaurant is a restaurant in Rwanda in which I had been employed to welcome customers and answer all their questions by giving them information
- Ensured the coordination between the kitchen and the service while also taking care of the cashier and sometimes the service also when there were many customers
- This job allowed me to learn how to highlight a product and its benefits and interact with customers while complying with their needs
- Also to learn how to coordinate the work of my colleagues and demonstrate leadership skills to make the client experience more seamless and to satisfy them as much as possible
- Also had to perform several tasks and positions at once to never leave a client in an unpleasant wait and be able to solve any situation or problem that arises
- A restaurant in Rwanda
Sales Associate
Orca
09.2021 - 11.2021
- Company Overview: a company that sells home interiors in Mali
- Had to be available to clients to answer any possible questions and especially to help them find their happiness
- Made sure to understand their needs and responded with enthusiasm and sincerity
- Had also to adapt to each customer and make them feel like buying one or more items and coming back to buy in the future
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Used POS system to scan customer purchases, calculate prices and process transactions
- Went above and beyond customer expectations for exceptional shopping experience
- Led training sessions for new hires on customer service best practices
- A company that sells home interiors in Mali
Sales Associate
Selling pieces
04.2021 - 07.2021
- Company Overview: a short sale of products such as clothes, perfumes or accessories
- Charged of the sale during the private sales that were organized
- Made sure to understand the tastes of each customer while making sure I offered them an impeccable service and experience during their passage, which almost always resulted in a purchase from this customer who left with an item that corresponds to the need that this customer initially expressed but also a desire to come back at the next sale thanks to the good level of my customer service
- Learned how to read a customer's desires and tastes and attract them to buying an item by giving a sincere, enthusiastic and polite opinion, qualities that are always positively noticed by a customer
- Developed promotional material for sales events and seasonal offers
- A short sale of products such as clothes, perfumes or accessories
Education
BACHELOR - POLITICAL SCIENCES
University of Ottawa
07.2025
FRENCH BACHELOR - ECONOMICS AND SOCIALS
French High school
06.2020
Skills
- Exceptional customer service
- People skills
- Communication skills
- Adapt to diverse groups
- Multi-tasking strength
- Problem-solving skills
- Sales Goals Achievement
- Teamwork and Collaboration
- Building Customer Loyalty
- Team Leadership
- E-Commerce Understanding
- Upselling Techniques
Languages
English
Native or Bilingual
French
Native or Bilingual
Kinyarwanda (Rwandan dialect)
Native or Bilingual
Bambara (West African dialect, spoke in Mali)
Professional Working
Spanish
Limited Working
Hobbies and Interests
- Cooking
- Tonic gym
- Reading
- Swimming
Personal Information
- Gender: Female
- Marital Status: Unmarried, no children
Interests
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Cooking
- Swimming
- Writting
Timeline
Beauty Advisor
L'Occitane En Provence
07.2023 - Current
Host
Kigali Convention Center
07.2022 - 11.2022
Host
Radisson Blu Hotel
05.2022 - 07.2022
Host and Cashier
Milindi Restaurant
01.2022 - 04.2022
Sales Associate
Orca
09.2021 - 11.2021
Sales Associate
Selling pieces
04.2021 - 07.2021
FRENCH BACHELOR - ECONOMICS AND SOCIALS
French High school
BACHELOR - POLITICAL SCIENCES
University of Ottawa
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