Mélissa Dupuis
Delta,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight director
AIR TRANSAT
Vancouver, British Columbia
09.2018 - 06.2023
- Coordinate briefings and debriefings pre and post flight, ensure all flight attendants are qualified before a flight, help new flight attendants attend to their new role, work in team with the flight deck to ensure good communication, attend to any issue that might arise during the flight, greet passengers, verify tickets and direct passengers to assigned seats, supervise unaccompanied minors during flights, ensure the safety and comfort of all passengers, trained on operation of various aircrafts, reassure passengers during flight, administer first aid to passengers when needed, direct passengers in case of emergency.
Flight attendant
AIR TRANSAT
Vancouver, British Columbia
01.2012 - 09.2018
- Attend pre-flight briefings with details of the flight, demonstrate and ensure the use of the safety equipment, take care of passenger’s needs, particularly the ones with disabilities, greet passengers, verify tickets and direct passengers to assigned seats, supervise unaccompanied minors during flights, ensure the safety and comfort of all passengers, demonstrate impeccable customer service, trained on operation of various aircrafts, serve drinks and food, sell Duty Free, reassure passengers during flight, administer first aid to passengers when needed, direct passengers in case of emergency, maintained a friendly, positive attitude when dealing with distressed passengers.
Sales Associate / Cashier
SPANK CLOTHING
Vancouver, British Columbia
09.2014 - 01.2015
- Greeted customers in a timely fashion while quickly determining their needs, recommended merchandise to customers based on their needs and preferences, maintained knowledge of current sales, promotions, policies regarding payment, exchanges and security practices, responded to customer questions and requests in a prompt and efficient manner, contacted other store locations to determine merchandise availability, built relationships with customers to increase likelihood of repeat business, completed all cleaning, stocking and organizing tasks in assigned sales area, exceeded the target set by the company, issued receipts, refunds, or credits when needed, counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, responsible for the opening and closing of the store.
Sales Associate / Cashier
ROOTS CANADA
Montréal, Québec
09.2011 - 01.2012
- Greeted customers and quickly determined their needs in order to assist them, recommended merchandise based on their personal preferences, wrote sales slips and sales contracts, contacted other store locations to determine merchandise availability, engaged with customers in a sincere and friendly manner, completed all cleaning, stocking and organizing tasks in assigned sales area, prioritized helping customers over completing other routine tasks in the store, built relationships with customers to increase likelihood of repeat business.
Education
Leadership And Management
Flight Director Training
Flight Attendant Course
Air Transat Flight Attendant Training
01.2012
HIGH SCHOOL DIPLOMA -
Collège Héritage de Châteauguay
Châteauguay, QC01.2011
Skills
- Passionate about helping people
- Problem-Solving
- Teamwork and Collaborations
- Multitasking Abilities
- Reliability
- Team Leadership
- Relationship Building
- Adaptability and Flexibility
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Successfully completed an 8 week safety/flight attendant course of Transport Canada through Air Transat
- Completed a Flight Director course through Air Transat
- Completed customer service course through Air Transat
Timeline
Flight director
AIR TRANSAT
09.2018 - 06.2023
Sales Associate / Cashier
SPANK CLOTHING
09.2014 - 01.2015
Flight attendant
AIR TRANSAT
01.2012 - 09.2018
Sales Associate / Cashier
ROOTS CANADA
09.2011 - 01.2012
HIGH SCHOOL DIPLOMA -
Collège Héritage de Châteauguay
Leadership And Management
Flight Director Training
Flight Attendant Course
Air Transat Flight Attendant Training