Mélina Poulin-Barre
Ottawa,ON
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Merchandiser
Dollarama
10.2023 - Current
- Organized store merchandise racks by size, style, and color.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Cut fruit associate
Metro
01.2023 - 10.2023
- Wrapped, boxed and weighed produce department products.
- Collaborated with store management to align with objectives and provide quality produce.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Cashier
Metro
12.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
Rexall
06.2021 - 12.2022
- Manage cash register with proficiency, Provide excellent customer service, Assist customer with locating products and making purchases
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Managed escalated calls professionally, working towards swift resolutions that satisfied both customer and company needs.
Camp Counselor
University Of Ottawa
07.2022 - 07.2022
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Team Member
Tim Hortons
09.2020 - 06.2021
- Prepared food orders within a strict time frame, Prepared sandwiches, coffee, tea, cold beverages and hot beverages, Operated the cash register quickly and efficiently, Provided customer service, Consistently provided friendly guest service, Diligently restocked work stations and display cases, Set up the front and back stations of the restaurant, Set up and organize food and beverage stations
Education
GED -
École secondaire catholique Pierre-Savard
06.2022
Skills
- Communication skills
- Schedule management
- Multi-tasking
- Prioritization
- Customer service
- Compassionate
- Calm and Professional Under Pressure
- Problem-solving skills
Languages
Fluent in French
Native or Bilingual
Fluent in English
Native or Bilingual
Extra Qualifications
- Standard first aid and CPR level c certification with St John Ambulance (2019)
- Smart serve certified (2022)
Timeline
Merchandiser
Dollarama
10.2023 - Current
Cut fruit associate
Metro
01.2023 - 10.2023
Cashier
Metro
12.2022 - 06.2023
Camp Counselor
University Of Ottawa
07.2022 - 07.2022
Supervisor
Rexall
06.2021 - 12.2022
Team Member
Tim Hortons
09.2020 - 06.2021
GED -
École secondaire catholique Pierre-Savard
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