Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mélina Lanois

Ottawa,ON

Summary

Obtain a position in the service industry where I can utilize my skills to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Server

Boston Pizza
06.2024 - Current
  • Greet incoming and departing guests; escort them to assigned dining area
  • Inform Guest of food & beverage specials
  • Ensure a positive dining experience
  • Provide quality customer service, serving clientele with courtesy and in timely manner
  • Promptly address customer service issues/complaints
  • Set tables, clean tables and dining area
  • Contribute to team effort by accomplishing related results as needed
  • Processing food and drink orders
  • Processing takeout orders over the phone and preparing orders
  • Process payments of food and drink orders
  • Assist in keeping the restaurant clean and safe
  • Present menu, answer questions, and make menu recommendations
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Streamlined order-taking process to minimize wait times for diners.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Administrative / Executive Assistant

Government of Canada
09.2024 - 01.2025
  • Provide general support to management and employees for all request
  • Organize and schedule meetings
  • Coordinate taskings
  • Distribution of important documents
  • Manage the management calendar to ensure there are no conflicts
  • Provide administrative support services such as: travel arrangements and expense and claims, scheduling meetings and maintaining database files
  • Organized documents for specific requests
  • Ensure priorities are mentioned and follow up as needed
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Negotiated contracts with vendors, securing cost-effective services while maintaining quality standards.
  • Streamlined invoice processing procedures to reduce errors and expedite payment approvals.
  • Collaborated with HR to onboard new hires, facilitating smooth transitions into the company culture.
  • Provided cross-functional support during peak periods or staff absences, demonstrating adaptability and commitment to teamwork.
  • Improved internal communication by establishing weekly team meetings and distributing meeting minutes.
  • Reviewed incoming correspondence and prioritized responses, managing deadlines effectively to maintain productivity levels.
  • Developed presentation materials for executive meetings, enabling clear communication of key points and data.
  • Monitored office supply inventory levels and placed orders as needed, avoiding stock shortages that could disrupt workflow continuity.
  • Maintained confidential files, safeguarding sensitive information from unauthorized access.
  • Coordinated large-scale corporate events, providing a professional environment for networking and collaboration.
  • Managed complex calendars for multiple executives, ensuring timely attendance to meetings and events.
  • Proactively managed ad-hoc projects assigned by executives with attention to detail while adhering to deadlines, ensuring the timely completion of tasks.
  • Served as a liaison between executives and clients, fostering positive relationships through clear communication channels.
  • Contributed to process improvement initiatives within the organization by identifying areas of inefficiency or redundancy.
  • Organized travel arrangements for executives, anticipating needs and ensuring seamless itineraries.
  • Supported executive decision-making by conducting thorough research and compiling comprehensive reports.
  • Assisted in budget planning and tracking expenses, contributing to fiscal responsibility within the department.
  • Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.
  • Handled confidential and sensitive information with discretion and tact.
  • Implemented effective filing systems, ensuring easy access to essential documents at all times.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Filed paperwork and organized computer-based information.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Created and managed office systems to efficiently deal with documentation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Screened personal and business calls and directed to appropriate party.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Wrote reports, executive summaries and newsletters.

Administrative / Executive Assistant

Government of Canada
09.2023 - 03.2024
  • Company Overview: Canada School of Public Service
  • Manage and respond to emails and phone calls
  • Provide general support to management and employees for all request
  • Organize and schedule meetings
  • Managed contact list
  • Distribution of important documents
  • Paying invoices and entering remittances into the SAP system
  • Manage the management calendar to ensure there are no conflicts
  • Enter staffing and classification requests in the GCHR system
  • Onboarding of new employees
  • Take care of the process of departure the return of equipment, and the closing of the accesses
  • Organization of vacation schedules for all teams
  • Incorporate, modify, and delete documents on GCdocs
  • Organized documents for specific requests
  • Participated in group meetings
  • Coordinated reimbursements for all staff (Membership fees, PAR)
  • Ensure priorities are mentioned and follow up as needed
  • Canada School of Public Service
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Collaborated with HR to onboard new hires, facilitating smooth transitions into the company culture.
  • Streamlined invoice processing procedures to reduce errors and expedite payment approvals.
  • Provided cross-functional support during peak periods or staff absences, demonstrating adaptability and commitment to teamwork.
  • Reviewed incoming correspondence and prioritized responses, managing deadlines effectively to maintain productivity levels.
  • Improved internal communication by establishing weekly team meetings and distributing meeting minutes.
  • Maintained confidential files, safeguarding sensitive information from unauthorized access.
  • Monitored office supply inventory levels and placed orders as needed, avoiding stock shortages that could disrupt workflow continuity.
  • Developed presentation materials for executive meetings, enabling clear communication of key points and data.
  • Proactively managed ad-hoc projects assigned by executives with attention to detail while adhering to deadlines, ensuring the timely completion of tasks.
  • Managed complex calendars for multiple executives, ensuring timely attendance to meetings and events.
  • Served as a liaison between executives and clients, fostering positive relationships through clear communication channels.
  • Organized travel arrangements for executives, anticipating needs and ensuring seamless itineraries.
  • Assisted in budget planning and tracking expenses, contributing to fiscal responsibility within the department.
  • Supported executive decision-making by conducting thorough research and compiling comprehensive reports.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.
  • Implemented effective filing systems, ensuring easy access to essential documents at all times.
  • Organized and coordinated conferences and monthly meetings.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Took notes and dictation at meetings.
  • Created and managed office systems to efficiently deal with documentation.

Administrative Officer

Government of Canada
08.2022 - 08.2023
  • Company Overview: Public Service and Procurement Canada
  • Provide administrative support services such as: travel arrangements and completion of expense claims, hospitality approval request, scheduling meetings and maintaining database files (GC Docs)
  • Manage and coordinate all human resources requests (staffing request)
  • Monitoring and tracking priorities and deliverables
  • Establishing and maintaining administrative procedures and processes
  • Participate in committees and support them through the organization of logistics, documents and invitations
  • Incorporate, modify permissions, and delete documents on GC Docs (BRIM)
  • Process all IM/IT request such as: modify and change distribution lists, ensure that new employees have all the equipment they need as well as their access
  • Distribution of important documents Employee Assistant Program (EAP)
  • Onboarding of new employees
  • Process departure forms, return of equipment, and the closing of the accesses of employee
  • Participate and attend group meetings on behalf of my supervisor
  • Complete somc, assessment against somc and summary basis of decision for new employee and send to director for approval
  • Point of contact to schedule various meetings and interviews on behalf of my supervisor and director
  • Coordinate all long service awards to employees that have worked (15, 25 and 35 years) and retired employees
  • Public Service and Procurement Canada

Hostess/ Server

Broadway Bar & Grill
11.2017 - 03.2022
  • Greet incoming and departing guests; escort them to assigned dining area
  • Inform Guest of food & beverage specials
  • Ensure that patrons have an enjoyable dining experience
  • Provide quality customer service, serving clientele with courtesy and in timely manner
  • Promptly address customer service issues/complaints
  • Set tables, clean tables and dining area
  • Contribute to team effort by accomplishing related results as needed
  • Ensure the restaurant is operated efficiently
  • Processing food and drink orders
  • Processing takeout orders over the phone and preparing orders
  • Process payments of food and drink orders
  • Assist in keeping the restaurant clean and safe
  • Present menu, answer questions, and make menu recommendations
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Collège Catholique Samuel Genest
06.2021

Skills

  • Microsoft 2016 (Word, Excel, PowerPoint, Outlook, MS Teams)
  • GC Docs (BRIM)
  • SAP Financial System
  • Analytical skills
  • Planning skills
  • Organizational skills
  • Problem-solving skills
  • Customer care
  • Teamwork
  • Leadership
  • Motivation
  • Reliability
  • Punctuality
  • Work environment maintenance

Languages

French
English

Timeline

Administrative / Executive Assistant

Government of Canada
09.2024 - 01.2025

Server

Boston Pizza
06.2024 - Current

Administrative / Executive Assistant

Government of Canada
09.2023 - 03.2024

Administrative Officer

Government of Canada
08.2022 - 08.2023

Hostess/ Server

Broadway Bar & Grill
11.2017 - 03.2022

High School Diploma -

Collège Catholique Samuel Genest

Similar Profiles

CREATE PROFILE
Mélina Lanois