Michael Allen Lewis Jr.
Chatsworth
Summary
Experienced professional seeking a position that maximizes my skills, personality, and determination. Proven track record of delivering exceptional results. Eager to contribute expertise to a dynamic and forward-thinking organization. Committed to continuous growth and making a significant impact in a challenging work environment.
Overview
16
16
years of professional experience
Work History
Customer Service Advocate
Health Net
05.2024 - Current
- Assists members with their health insurance plans.
- Main point of contact for members with issues regarding primary care providers, billing, authorizations for medication, and more.
- Strong computer skills and ability to multitask to meet deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Life Insurance Sales Agent
Auto Club Enterprises "AAA"
11.2022 - 05.2024
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Educate clients on different life insurance and annuity products.
- Responsible for driving sales and meeting monthly sales targets.
- Service client portfolio and ensuring customers are satisfied is a must.
- Generated quotes and proposals for clients to match individual needs.
Mortgage Loan Officer
Rocket Mortgage
11.2020 - 08.2022
- Communicate with clients via inbound and outbound calls and discuss rates and terms for current and potential clients.
- Use influence and persuasion to have clients think about products that were not necessarily their first option.
- Operate in a highly competitive environment where teamwork is also key
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
General Manager
The Habit Burger Grill
01.2018 - 11.2020
- Oversaw all aspects of day-to-day operations of multiple restaurants.
- Hire, train, and retain employees, ensuring great customer service and a consistently great food product with exceptional customer service.
- Ability to delegate and motivate staff to perform at a high level consistently.
- Operated the highest volume location in the company and was nominated for several awards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Multi-unit Operator
Jersey Mike's Subs
11.2008 - 01.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured excellent customer service and brand compliance.
- Brand ambassador and appeared in several commercials for the company.
- Developed and implemented strategies to improve customer service and increase sales.
Education
Associate of Arts - Economics
Pierce College
Woodland Hills05-2025
Skills
- Relationship selling
- Consultative Selling
- Leadership
- Effective Communication
- Restaurant operations management
- Organization and prioritization
- Superior customer service
- Complaint resolution
Timeline
Customer Service Advocate
Health Net
05.2024 - Current
Life Insurance Sales Agent
Auto Club Enterprises "AAA"
11.2022 - 05.2024
Mortgage Loan Officer
Rocket Mortgage
11.2020 - 08.2022
General Manager
The Habit Burger Grill
01.2018 - 11.2020
Multi-unit Operator
Jersey Mike's Subs
11.2008 - 01.2018
Associate of Arts - Economics
Pierce College
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