MÉLANIE DEMERS

• Translated (English to French), proofread and revised government corporate communications (news releases, information bulletins, statements) according to daily deadline
• Translated social media content across multiple platforms according to content calendars schedules
• Researched about technical or unknown subjects to deliver the most accurate translations possible, on time

Supported clients with strategic and communication planning. Led communication workshops

Maison de la francophonie

• Led the team through a step-by-step process of creation and operationalisation of their communication plan, advised on practices
• Met expectation of delivering a new 2024-2025 communication plan and strategies
• Built strong relationships with key media contacts to ensure favorable coverage of important events. (French and English)
• Wrote communiqués and president speeches

Armina Inc.

• Assisted in the european products exportation (market introduction, meeting with business leaders, product bilingual labeling)
• Wrote and edited content for operations, marketing and public relations needs for the Canadian market

Les Habitations Loggia Pélican

• Provided assistance and advice for specific aspects of organisational communications
• Assisted in meeting rental goal for new building complex by participating in day-to-day communication activities (property rental, eligibility, application process and on-site visits)
• Pre-selected and organized meetings with potential tenants, participated in interview processes

.

• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support (125 stores accounts across Canada, main focus on eastern Canada)
• Built and strengthened lasting client relationships
• Maintained high standards of customer service by answering questions accurately
• Educated customers about products to increase engagement
• Increased sales revenue by identifying and pursuing new business opportunities (Yukon, Québec)
• Created engaging French educational content to build connections with French-speaking clients
• Wrote and translated educational content, English to French (Online University)

• Identified clear targets and objectives, supported team members in achieving them.
• Managed health department operations (staff planning, orders, inventories, professional service, customer service).
• Maintained positive customer relationships, solved problems and implemented effective corrective actions.

• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships
• Participated in trade shows and health events to network with companies and new customers. (French and English)
• Managed daily operations for a successful small business, ensuring efficient processes and quality services
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
• Hired trained, and supervised staff to maintain high levels of customer satisfaction
• Met operational targets and performance planning objectives by supervising sales staff
• Enhanced company reputation by consistently delivering exceptional service quality to customers
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities
• Participated in trade shows and health events to network with companies and new customers. (French and English)

Television Journalist, Reporter,

CBC, Radio-Canada, Vancouver

2002-2003

• Planned and conducted key informant interviews
• Wrote TV reports according to prescribed standards in terms of editorial style and format
• Collaborated with editors and other staff to refine angles on the news story and content
• Reported from the field and authored articles under tight deadlines

Assistant to the Director of French Communication, TV productions

Radio-Canada, Vancouver

2002–2004

• Assisted in meeting the needs of internal and external requests for communication materials (government and non-profit organizations)
• Supported in the organization of events (community events, radio season launches, celebration events)
• Collaborated with a team to complete communications projects with multiple deliverables as well as television productions

Production Office Assistant - 2 television productions:

• Un Air de Famille (Productions Rivard)
• 24h à Vancouver- Radio Canada