Marisa Kelly
San Mateo
Summary
Customer-focused associate with a strong emphasis on customer interaction and service excellence, who thrives on building meaningful and lasting rapport with customers. Dedicated and reliable, with a proven ability to quickly assess customer needs and recommend effective solutions. Recognized for strong communication skills, problem-solving, and a dependable work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
UPS Store 1694
05.2024 - Current
- Managed large volume of customers, establishing high degree of customer satisfaction
- Operated with high efficiency, responsiveness, and adapted proactively to business conditions
- Frequently managed store operations
Police Explorer
San Mateo County Sheriff's Office Search & Rescue
12.2021 - 01.2025
- Completed 90th Peninsula Law Enforcement Explorer Academy, awarded "Most Inspirational" by peer vote
- Completed Advanced Law Enforcement Explorer Academy
- Completed Explorer Leadership Academy
- Assisted as academy staff (Red Shirts) for 91st and 92nd Explorer Academies
- Assisted as academy staff (Incident Commander) for 93rd, 94th, and 96th Explorer Academies
- Assisted with county-wide community events
- Participated in honor guard events
- Participated in Sheriff's Office Dispatch sit-alongs
Education
Bachelor of Arts - International Relations
Loyola Marymount University
Los Angeles, CA05-2028
High School Diploma -
Hillsdale High School
San Mateo, CA05-2024
Skills
- Leadership
- Teamwork
- Team Management
- Interpersonal Communication
- Critical Thinking
- Problem Solving
- Decision Making
- Presentation and Public Speaking
- Mentoring and Tutoring
Certification
- Certified Adult and Pediatric First Aid/CPR/AED
Timeline
Associate
UPS Store 1694
05.2024 - Current
Police Explorer
San Mateo County Sheriff's Office Search & Rescue
12.2021 - 01.2025
Bachelor of Arts - International Relations
Loyola Marymount University
High School Diploma -
Hillsdale High School
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