Mary Kate McHugh
San Diego
Summary
Versatile professional with a proven track record in patient care and sales, exemplified by achievements at Windward Life Care and Integrity Wellness Brands. Skilled in vital signs monitoring and relationship building, I've consistently exceeded sales targets and enhanced patient satisfaction. My compassionate approach and strategic sales planning drive success and foster strong connections.
Overview
19
19
years of professional experience
Work History
CNA
Windward Life Care
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
Caregiver
Great Plains Support Systems
01.2024 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
CNA Student
Edutrack School of Nursing
07.2023 - 01.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
Territory Sales Manager
Integrity Wellness Brands
02.2022 - 07.2023
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
Sales Representative
Stone Brewing
06.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Pharmacy Technician
CVS Pharmacy
07.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Aids Healthcare Foundation
10.2017 - 07.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Kroger
01.2014 - 07.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Owner
K Sellers
02.2011 - 01.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Regional Sales Manager
Quintessential Wines
01.2007 - 02.2011
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Finalized sales contracts with high-value customers.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Regional Sales Representative
Standard Beverage Corporation
02.2006 - 01.2007
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Set up appointments with potential and current customers to promote new products and services.
Education
Bachelor of Arts - Communications
University of Kansas
Lawrence, KS05-2006
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Customer relationship building
- Interpersonal communication skills
Timeline
CNA
Windward Life Care
04.2024 - Current
Caregiver
Great Plains Support Systems
01.2024 - 04.2024
CNA Student
Edutrack School of Nursing
07.2023 - 01.2024
Territory Sales Manager
Integrity Wellness Brands
02.2022 - 07.2023
Sales Representative
Stone Brewing
06.2021 - 02.2022
Pharmacy Technician
CVS Pharmacy
07.2020 - 06.2021
Pharmacy Technician
Aids Healthcare Foundation
10.2017 - 07.2020
Pharmacy Technician
Kroger
01.2014 - 07.2017
Owner
K Sellers
02.2011 - 01.2014
Regional Sales Manager
Quintessential Wines
01.2007 - 02.2011
Regional Sales Representative
Standard Beverage Corporation
02.2006 - 01.2007
Bachelor of Arts - Communications
University of Kansas
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