M Josianne Hébert
Hay Lakes
Summary
Dynamic and detail-oriented professional with a proven track record at H&R Block, excelling in customer service and office supply management. Adept at problem-solving and maintaining organized systems. My strong communication skills and commitment to quality make me a valuable asset to any team. Proficient in Word, excel and other programs. Can replace electronic components if required.
Overview
32
32
years of professional experience
Work History
Receptionist
H&R BLOCK
Leduc
02.2025 - 05.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies & placing orders
- Maintained an organized filing system of confidential client information in accordance with company policy.
Communication Center Operator
Canadian Armed Forces
05.1993 - 10.2015
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Education
Office Admin Legal/Medical - Business Administration
St Lawrence College
Kingston, ON05-2017
Communication - Systems Operation and Maintenance
Communication And Electronics School
Kingston, ON06-1995
Skills
- Customer service
- Office supply management
- Communication skills
- Attention to detail
- Problem solving
- Equipment maintenance
- Database administration
- Verbal and written communication
- Testing equipment
- Fixing equipment when required
Timeline
Receptionist
H&R BLOCK
02.2025 - 05.2025
Communication Center Operator
Canadian Armed Forces
05.1993 - 10.2015
Office Admin Legal/Medical - Business Administration
St Lawrence College
Communication - Systems Operation and Maintenance
Communication And Electronics School
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