MJ Ramchandani
Toronto
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin while being dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
General Manager
MRG Group
08.2022 - 08.2024
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed event logistics and operations.
Partner / Social Media Manager
MOTEL Restaurant
06.2017 - Current
- From concept creation to initial marketing as well as recruiting, payroll processing, performance evaluation, promotions, maintaining stock, budgets, expense controls, schedules and with releasing the planned short and long-term projects.
Events Coordinator /Social Media Marketing Manager
SCHOOL Restaurant Liberty Village
03.2013 - Current
- Maintained and planned the companies online marketing presence by creating, managing, and executing multi-channel marketing campaigns leveraging SEO, social, inbound marketing, email, mail/print campaigns and events to drive customer acquisition.
Assistant General Manager
Ruby Soho
02.2020 - 01.2022
- Assists the General Manager with recruiting, training, payroll processing, performance evaluation, promotions, and with releasing the employees.
- Worked with General Manager in planning short and long-term projects, budgets, expense controls, schedules and maintaining stock.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
General Manager
Warehouse Group, The Dime on Queen
04.2019 - 02.2020
- Responsible for recruiting, training, payroll processing, performance evaluation, promotions, and with releasing the employees.
- Worked with Regional Managers in planning short and long-term projects, budgets, expense controls, schedules and maintaining stock.
Assistant General Manager
SCHOOL Restaurant Liberty Village
03.2013 - 06.2018
- Assisted General Manager in recruiting, training, payroll processing, performance evaluation, promotions, and with releasing the employees
- Worked with General Manager in planning short and long-term projects, budgets, expense controls, schedules and maintaining stock.
Promotions Team Manager / Event Coordinator
Embrace Entertainment Group / Collectif NUDE
10.2012 - 02.2017
- Maintained and planned the companies online marketing presence, while managing a team of others to carry out a marketing strategy prior to an event.
- Supervised events while attending to important clienteles needs.
- Coordinated schedules and timelines for events.
Education
Diploma - Digital Marketing
Brainstation
Toronto, ON2018
Diploma - Business Marketing / Fashion Business
George Brown College
Toronto, ON2016
High School Diploma -
Bishop Allen Academy
Etobicoke, ON2010
Skills
- Networking and relationship building
- Social Media Management
- Business development and planning
- Staff Management
- Account management
- Administrative Management
- Business Leadership
- Team Leadership
- Team Collaboration
- Problem Solving
Timeline
General Manager
MRG Group
08.2022 - 08.2024
Assistant General Manager
Ruby Soho
02.2020 - 01.2022
General Manager
Warehouse Group, The Dime on Queen
04.2019 - 02.2020
Partner / Social Media Manager
MOTEL Restaurant
06.2017 - Current
Events Coordinator /Social Media Marketing Manager
SCHOOL Restaurant Liberty Village
03.2013 - Current
Assistant General Manager
SCHOOL Restaurant Liberty Village
03.2013 - 06.2018
Promotions Team Manager / Event Coordinator
Embrace Entertainment Group / Collectif NUDE
10.2012 - 02.2017
Diploma - Digital Marketing
Brainstation
Diploma - Business Marketing / Fashion Business
George Brown College
High School Diploma -
Bishop Allen Academy
Similar Profiles
Mikaela UrmetzerMikaela Urmetzer
Bartender at MRG GroupBartender at MRG Group
Sehui Lucy ParkSehui Lucy Park
Marketing Events Intern at The MRG GroupMarketing Events Intern at The MRG Group
Tetiana ShyshkovaTetiana Shyshkova
Bartender at Vogue Theatre By MRG GroupBartender at Vogue Theatre By MRG Group