Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mj Knezevic

Chilliwack

Summary

Dynamic Business & Finance Manager at Mountainview Harley-Davidson, skilled in financial analysis and relationship building. Successfully negotiated lower interest rates, enhancing credit approvals and driving business growth. Adept at training and development, fostering a collaborative environment that improved team performance and operational efficiency. Committed to achieving strategic financial objectives.


Overview

17
17
years of professional experience

Work History

Business & Finance Manager

Mountainview Harley-Davidson
08.2016 - Current
  • Managed relationships with banks leading to enhanced credit lines at lower interest rates.
  • Enhanced business growth by identifying new market opportunities and developing strategic partnerships.
  • Managed financial reporting process, ensuring accuracy and timely submission of all required documents.
  • Provided financial guidance during merger and acquisition activities, ensuring seamless transitions for affected departments.
  • Negotiated favorable contract terms with suppliers and vendors, reducing operational costs.
  • Coordinated efforts between finance, sales, marketing, operations departments to improve overall company performance metrics.
  • Implemented internal controls to safeguard company assets and ensure compliance with regulatory requirements.
  • Conducted thorough risk assessments to identify potential threats to the organization''s financial health and mitigate losses.
  • Performed detailed variance analysis of actual results compared to budgets/forecasts enabling proactive adjustments in plans.
  • Collaborated with executive leadership on strategic planning initiatives, aligning organizational goals with financial objectives.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Acting as the administrative point of contact between the executives and internal/external clients
  • Undertaking the tasks of receiving calls, take messages and routing correspondence
  • Handling executives' requests and queries appropriately
  • Provide personalized secretarial and administrative support in a well-organized and timely manner
  • Undertake the tasks of receiving calls, take messages and routing correspondence
  • Produce reports, presentations and briefs for corporate meetings
  • Supervisory role

Dental Receptionist

Austin Dental Group
01.2012 - 12.2016
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
  • Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.
  • Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
  • Facilitated patient education on oral health practices by providing informative brochures and resources.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.

Veterinary Assistant

Country Grove Veterinary Hospital
02.2009 - 01.2012


  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.

Education

Graduate Certificate - Dental Administration Program

British Columbia Institute of Technology
Burnaby
01-2012

Graduate Certificate - Animal Sciences

West Coast Medical College
Surrey, BC
01-2009

Skills

  • Customer experience enhancement
  • Clear and concise communication
  • Relationship building with clients
  • Training and development
  • Goal-oriented planning
  • Financial planning
  • Expertise in insurance offerings
  • Sales strategy formulation
  • Effective team collaboration
  • Analytical problem-solving
  • Strong task management
  • Financial credit assessment
  • Adept in multiple software programs

Languages

English

Timeline

Business & Finance Manager

Mountainview Harley-Davidson
08.2016 - Current

Dental Receptionist

Austin Dental Group
01.2012 - 12.2016

Veterinary Assistant

Country Grove Veterinary Hospital
02.2009 - 01.2012

Graduate Certificate - Dental Administration Program

British Columbia Institute of Technology

Graduate Certificate - Animal Sciences

West Coast Medical College

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Mj Knezevic