Mizna Mansoor

• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
• Provided guidance to managers and employees on talent management, payroll, and benefits.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
• Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
• Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
• Improved operational processes resulting in productivity increase in HR department.

• Managed and completed loan security documentation reviewing auditing and booking processes based on credit requirements and internal policies
• Ensured that all lease and loan security documentation was accurately submitted according to criteria with a 95% completion rate
• Resolved application deficiencies in collaboration with Sales Support and Business Development Managers by identifying and reporting issues in a timely manner.
• Completed and processed financial documentation such as credit authorizations pricing according to corporate policies and customer timelines without exception
• Achieved personal target of managing 4 to 8 files daily, as well as weekly and monthly Key Performance Indicators while maintaining a consultative team environment

• Assisted with preparing job postings & posted jobs through various channels and
  platforms. (Workday, LinkedIn, Indeed etc.)
• Provided recruitment support through scheduling and conducting phone interviews as well as conducted interviews via Microsoft teams.
• Participated in interviews and supported hiring managers with interview guides.
• Conducted criminal background and references checks for candidates.
• Prepared employment agreements, offer letters and expedited onboarding (i.e, ServiceNow tickets)
• Created, maintained, and closed recruitment files.
• Liaise with other departments to ensure a smooth onboarding experience for new joiners.
• Provided general administrative support within the HR department.

Enrolled and graduated from Toronto Metropolitan University (formerly Ryerson University) with Bachelor of Commerce in Human Resources Management

• Provided supervisory support, including overrides and feedback, to MSRs
• Resolved problems at first point of contact where possible and refers more complex Member concerns to appropriate staff
• Completed branch administration duties as required, including holds report, NSF report, daily, weekly, and monthly reconciliations of ATM, treasuries, and CRU
• Provides and identifies lending solutions to Members, including mortgages, loans, lines of credit, by using efficient credit interviewing and underwriting skills

• Provide comprehensive and integrated financial solutions for customers, satisfying diversified deposit, borrowing and investment needs, goals and objectives; proactively recommends amendments to customers’ requests /current products to best suit their needs
• Plan business activities to meet weekly sales, service, and referral targets for personal and small business clients
• Proactively initiating phone calls to book appointments with clients to discuss their needs and to offer financial solutions
• Accurately capturing and validating clients’ personal and financial information, ensuring all documentation is completed in accordance with policies and procedures

• Probed to understand customer needs and provide advice related to personal lending strategies that meet the client's lending objectives and manage all transactional outcomes of the call in a professional and accurate manner
• Contacted the customer to obtain the necessary information to manage the credit application (as required) ensuring the customer is aware at all times of the status/result of the credit application
• Used applicable technology and tools to facilitate an effective conversation with the customer and drive appropriate business results
• Achievements: (Received Quarterly Bravo for 1st and 2nd Quarter 2014 & 4th Quarter 2015)