Mitzy Morales
Santa Rosa
Summary
Passionate and highly motivated professional with exceptional customer service skills sharpened at La Rosa Tequileria & Grill. The 8 years of experience proving my ability to multitask and engage guests, ensuring satisfaction and loyalty. Strong cash handling expertise combined with a reliable work ethic, contributing to efficient operations and a positive environment experience.
Overview
10
10
years of professional experience
Work History
Server/Restaurant Hostess
La Rosa Tequileria & Grill
03.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
ESL Tutor
Santa Rosa High School
08.2016 - 06.2017
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Adapted lessons to accommodate students with diverse cultural backgrounds, learning abilities, and prior experience in English language instruction.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
Pizza Maker
Domino's Pizza
01.2015 - 02.2016
- Learned and memorized menu items and specials to provide accurate and up-to-date information.
- Developed strong time management skills by juggling multiple orders during peak hours.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Monitored and maintained clean working areas.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Santa Rosa High School
Santa Rosa, CA06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Friendly, positive attitude
- Flexible and adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Restaurant Hostess
La Rosa Tequileria & Grill
03.2017 - Current
ESL Tutor
Santa Rosa High School
08.2016 - 06.2017
Pizza Maker
Domino's Pizza
01.2015 - 02.2016
GED -
Santa Rosa Junior College
High School Diploma -
Santa Rosa High School
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