Mitzi Florante Arevalo
Saskatoon,SK
Summary
Knowledgeable with solid background in overseeing dining operations and staff. Proven ability to enhance guest satisfaction and streamline service procedures. Demonstrated leadership in team coordination and adeptness in handling customer inquiries and resolutions.
Overview
23
23
years of professional experience
Work History
Headwaiter
Royal Caribbean Cruise Line
07.2022 - Current
- Supervised dining room operations, ensuring exceptional guest experience and adherence to service standards.
- Trained and mentored newly promoted assistant waiters and waiters on menu knowledge and customer service techniques.
- Developed and implemented efficient table turnover processes, enhancing service speed.
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Oversaw inventory management of dining supplies, minimizing waste and optimizing resources.
- Conducted regular staff meetings to communicate updates, promote teamwork, and improve service strategies.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Restaurant Supervisor
Royal Caribbean Cruise Line
01.2014 - 06.2022
- Supervised daily restaurant operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain optimal staffing during peak hours.
- Monitored health and safety standards to maintain a clean, safe working environment.
Waitress
Royal Caribbean Cruise Line
12.2011 - 12.2013
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
- Managed multiple tables efficiently, demonstrating strong organizational and time management skills during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining efficiency.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Silver Sea Cruises
01.2009 - 09.2009
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Junior Waitress/Restaurant Hostess
Norwegian Cruise Line
01.2004 - 01.2009
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted in menu presentation and food recommendations, enhancing guest satisfaction.
- Managed table settings and cleanliness, maintaining high standards of hygiene and organization.
- Collaborated with kitchen staff to ensure timely delivery of orders and optimal service flow.
Bar Waitress
Makati Shangri La
01.2003 - 12.2004
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Increased overall revenue with creative drink promotions and themed events.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Education
Bachelor of Science - Commerce, Major in Management
Sacred Heart College
Lucena City, Philippines03-2002
Languages
English
Advanced (C1)
Timeline
Headwaiter
Royal Caribbean Cruise Line
07.2022 - Current
Restaurant Supervisor
Royal Caribbean Cruise Line
01.2014 - 06.2022
Waitress
Royal Caribbean Cruise Line
12.2011 - 12.2013
Waitress
Silver Sea Cruises
01.2009 - 09.2009
Junior Waitress/Restaurant Hostess
Norwegian Cruise Line
01.2004 - 01.2009
Bar Waitress
Makati Shangri La
01.2003 - 12.2004
Bachelor of Science - Commerce, Major in Management
Sacred Heart College