Mitzi Newbold Warner
Welland,ON
Summary
Dedicated financial and compliance professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
SENIOR COMPLIANCE OFFICER
The National Insurance Board
05.2017 - Current
- Conducted internal audits to ensure adherence to laws, regulations, and organizational standards
- Investigated incidents of non-compliance with applicable laws or regulations
- Prepared detailed reports summarizing findings from investigations into possible violations of law or regulation
- Responsibility of approximately 700 employers, ensuring regulatory compliance is optimal
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
BRANCH OPERATIONS COORDINATOR
Bank of the Bahamas
03.2015 - 04.2017
- Maintained branch and bank controls by conducting weekly audits of bank entries
- Responsible for weekly monitoring of branches general ledger balances across the bank network; completed surprise cash audits
- Utilized accounting skills for auditing to ensure accurate records of transactions, including deposits, withdrawals, ACH, RTGS, wires and credit card payments
- Conducted weekly coaching sessions with staff members to discuss progress towards goals and provide feedback as needed
- Managed approximately 40 customer requests via emails and executed with minimal errors
BRANCH CUSTOMER SERVICE SUPERVISOR
Bank of the Bahamas
12.2013 - 02.2015
- Managed and executed approximately 40 incoming customer requests on a daily basis, inclusive of email instructions for bill payments, wires and RTGS payments
- Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner
- Completed accounting skills via daily examination of GL accounts and completion of branch reconciliations
- Monitored and audited daily operations and evaluated performance, quarterly and yearly
- Successfully managed official cheques, ABM cards, USD and CAD cheques and drafts.
- Signed and approved wire transfers, local wires, cheques, drafts and bank bill payments within the prescribed limit, ensuring accuracy and compliance.
BRANCH TELLER SUPERVISOR
Bank of the Bahamas
01.2012 - 11.2013
- Managed and maintained adequate supplies of cash, official cheques and drafts for the branch
- Ensured that the branch cash limits and vault inventory were within branch limits
- Completed regular accounting functions, such as audit of teller posting entries and balancing of teller general ledgers to ensure accuracy in financial transactions
- Arranged and conducted surprise cash counts for bank tellers in an effort to maintain internal controls
- Managed and coached a team of seven employees, ensuring that financial transactions were accurate with minimal errors.
- Assisted with training of new tellers on policies and procedures.
Education
BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGEMENT -
Omega College
Nassau, BAHAMAS06.2010
Skills
- Accounts Payable and Receivable Payment Processing
- GL Reconciliation and Account Reconciliation
- Customer Accounts Management
- Invoice Recordkeeping
- Payment Calculation
- Bill Payment and Recordkeeping
- Strong communication skills
- Audit Management
- Compliance Monitoring
- Time Management
Languages
English
Native or Bilingual
Affiliations
- Quickbooks
- Microsoft Suite
- Sage Accounting One
Timeline
SENIOR COMPLIANCE OFFICER
The National Insurance Board
05.2017 - Current
BRANCH OPERATIONS COORDINATOR
Bank of the Bahamas
03.2015 - 04.2017
BRANCH CUSTOMER SERVICE SUPERVISOR
Bank of the Bahamas
12.2013 - 02.2015
BRANCH TELLER SUPERVISOR
Bank of the Bahamas
01.2012 - 11.2013
BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGEMENT -
Omega College
Similar Profiles
Veronique JohsnonVeronique Johsnon
Executive Officer at The National Insurance BoardExecutive Officer at The National Insurance Board
Abdallah BannaAbdallah Banna
Registered Nurse at The National Insurance BoardRegistered Nurse at The National Insurance Board
Deandra BainDeandra Bain
Summer Intern at National Insurance BoardSummer Intern at National Insurance Board