Mitzi Martinez
Arleta
Summary
Professional with strong background in human resources administration, known for reliability and adaptability. Skilled in managing employee records, coordinating recruitment processes, and supporting HR operations efficiently. Emphasizes team collaboration and consistently delivers results. Proficient in handling confidential information, multitasking, and utilizing HR software systems effectively.
Overview
12
12
years of professional experience
Work History
HR Administrative Assistant
Joan's On Third
8350 W 3rd St, Los Angeles , CA 90048
05.2025 - Current
- Maintain employee records, ensuring compliance with organizational policies and data accuracy.
- Support HR team in benefits administration, responding to employee inquiries regarding programs.
- Support payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- File paperwork, sort, deliver mail, and maintain office organization.
- Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Use of ADP(payroll), Toast(POS), word, excel, and outlook.
Human Resource/Safety Compliance Specialist
Vallarta Supermarkets
28480 Avenue Stanford ,Valencia,CA 91355
01.2016 - 05.2025
- Prepared recruitment, hiring, and orientation of all new employees using hiring systems Snag(ATS) and Logile.
- Managed employee inquiries and complaints regarding policy and benefits issues.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Administered employee benefits programs and assisted with open enrollment.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Coached employees, managers, and executives on effective safety policies.
Customer Service Representative
Target
8999 Balboa Blvd , Northridge ,CA 91325
07.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
. -
California State University, Northridge
High School Diploma -
Arleta High School
Skills
- Compliance monitoring
- Conflict resolution
- Customer relations
- Training development
- HR policies and procedures
- Recruiting
- Employee relations
- Payroll administration
- Training and mentoring
- Time Management
- Administration
- Accident prevention
- Safety policies
Languages
English
Spanish
Timeline
HR Administrative Assistant
Joan's On Third
05.2025 - Current
Human Resource/Safety Compliance Specialist
Vallarta Supermarkets
01.2016 - 05.2025
Customer Service Representative
Target
07.2013 - 11.2015
High School Diploma -
Arleta High School
. -
California State University, Northridge