Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mitzi Martinez

Arleta

Summary

Professional with strong background in human resources administration, known for reliability and adaptability. Skilled in managing employee records, coordinating recruitment processes, and supporting HR operations efficiently. Emphasizes team collaboration and consistently delivers results. Proficient in handling confidential information, multitasking, and utilizing HR software systems effectively.

Overview

12
12
years of professional experience

Work History

HR Administrative Assistant

Joan's On Third
05.2025 - Current
  • Maintain employee records, ensuring compliance with organizational policies and data accuracy.
  • Support HR team in benefits administration, responding to employee inquiries regarding programs.
  • Support payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • File paperwork, sort, deliver mail, and maintain office organization.
  • Conduct new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Use of ADP(payroll), Toast(POS), word, excel, and outlook.

Human Resource/Safety Compliance Specialist

Vallarta Supermarkets
01.2016 - 05.2025
  • Prepared recruitment, hiring, and orientation of all new employees using hiring systems Snag(ATS) and Logile.
  • Managed employee inquiries and complaints regarding policy and benefits issues.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
  • Administered employee benefits programs and assisted with open enrollment.
  • Facilitated employee relations and resolved conflicts, fostering positive work environment.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
  • Coached employees, managers, and executives on effective safety policies.


Customer Service Representative

Target
07.2013 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

. -

California State University, Northridge

High School Diploma -

Arleta High School

Skills

  • Compliance monitoring
  • Conflict resolution
  • Customer relations
  • Training development
  • HR policies and procedures
  • Recruiting
  • Employee relations
  • Payroll administration
  • Training and mentoring
  • Time Management
  • Administration
  • Accident prevention
  • Safety policies

Languages

English
Spanish

Timeline

HR Administrative Assistant

Joan's On Third
05.2025 - Current

Human Resource/Safety Compliance Specialist

Vallarta Supermarkets
01.2016 - 05.2025

Customer Service Representative

Target
07.2013 - 11.2015

High School Diploma -

Arleta High School

. -

California State University, Northridge

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Mitzi Martinez