Mitulan Thirucheslvam
Maple
Summary
·
Qualified telecommunications officer with strong background in communication systems and operational protocols. Successfully managed high-pressure situations and maintained efficient communication channels. Demonstrated expertise in handling emergency calls and coordinating with multiple departments
· Respond promptly and professionally to incoming calls, providing accurate information and assistance to callers.
· Page doctors and other healthcare professionals as needed, using established protocols and call codes for emergencies and urgent situations.
· Log all incoming calls and accurately document relevant information in the electronic call log system, ensuring completeness and accuracy of records.
· Assist outside callers, including vendors, suppliers, and community members, with inquiries or requests, directing them to the appropriate department or individual for assistance.
Connect calls efficiently and accurately to the appropriate department or extension, ensuring seamless communication
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
Sodexo
03.2023 - Current
- Respond promptly and professionally to incoming calls, providing accurate information and assistance to callers
- Page doctors and other healthcare professionals as needed, using established protocols and call codes for emergencies and urgent situations
- Log all incoming calls and accurately document relevant information in the electronic call log system, ensuring completeness and accuracy of records
- Assist outside callers, including vendors, suppliers, and community members, with inquiries or requests, directing them to the appropriate department or individual for assistance
- Connect calls efficiently and accurately to the appropriate department or extension, ensuring seamless communication and minimal wait times for callers
Screening Officer
Garda World
05.2022 - 03.2023
- Conducting security screenings, including physical searches and baggage inspections, using metal detectors, X-ray machines, and other screening equipment
- Maintaining a high level of vigilance and attention to detail to identify potential security threats and take appropriate action
- Interacting with passengers and answering questions, providing information and assistance as needed
- Maintaining effective communication with fellow staff members, management, and law enforcement agencies
- Participating in training and continuing education programs to maintain and improve skills and knowledge
Security Guard
Flex Point Security
10.2021 - 10.2022
- Patrolled assigned areas to ensure the safety of customers and employees
- Responded to security incidents and emergencies in a timely manner
- Following established security procedures, protocols, and standards, and adhering to all relevant regulations and laws
- Keeping accurate records and writing reports, including documenting security incidents and providing testimony in court, if necessary
Cashier/Food Prep
McDonald's
06.2018 - 03.2020
- Greeting customers and taking their orders accurately, including customizing orders to meet individual needs and preferences
- Keeping the customer area clean and organized, including restocking supplies and cleaning equipment
- Handling food packaging and preparation, including assembling sandwiches and other menu items, following company recipes and procedures
- Communicating with kitchen staff and other team members to ensure timely and accurate food preparation and delivery
- Assisting with customer service issues and resolving customer complaints in a professional and polite manner
- Performing other duties as assigned by management
Education
High School Diploma -
Westview Centennial secondary school
Toronto, ONSkills
- Organizational management
- Optimization strategies
- Public speaking
- Presenting information
- Computer technology
- Software applications
- Food preparation
- Service techniques
- Production techniques
- Kitchen operations
- Food safety protocols
- Cleanliness standards
- Sanitation standards
- Culinary arts
- Cooking
- Leadership abilities
- Team management
- Security operations
- Surveillance operations
- Maintaining a secure environment
Certification
- Security Guard License
- CPR and First Aid License
Languages
English
Tamil
Timeline
Telecommunications Officer
Sodexo
03.2023 - Current
Screening Officer
Garda World
05.2022 - 03.2023
Security Guard
Flex Point Security
10.2021 - 10.2022
Cashier/Food Prep
McDonald's
06.2018 - 03.2020
High School Diploma -
Westview Centennial secondary school
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