Mitu Thakurale
Oakville,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Quantum First Automation
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
E-Commerce Developer
ESCO
07.2016 - 12.2021
- E-Commerce, Website development using shopify platform.
- Back office Administration.
- Customer Service and support.
- Engaged with clients to plan and optimize site issues and queries.
- Validated third-party code to comply with internal standards and technical requirements.
- Help in bi-weekly payroll timekeeping
Education
Master of Science - Computers
Kurukshetra University
Kurukshetra, India07.2005
Bachelor of Science - Non- Medical
Kurukshetra University
Kurukshetra, India05.2002
Skills
- Consultative Sales
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Report Generation
- Information Security
- Data Entry
- Call Management
- Microsoft Office
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Quantum First Automation
01.2022 - Current
E-Commerce Developer
ESCO
07.2016 - 12.2021
Master of Science - Computers
Kurukshetra University
Bachelor of Science - Non- Medical
Kurukshetra University
Similar Profiles
Kirandeep HeerKirandeep Heer
Expeditor at Quantum First AutomationExpeditor at Quantum First Automation
Dhuha SahirDhuha Sahir
Intern at Quantum Automation Pte LtdIntern at Quantum Automation Pte Ltd
Jo Anna Marie RebultanJo Anna Marie Rebultan
Aftermarket Sales Support Specialist at Veetech Automation FZE (formerly named Versatech AUtomation FZE)Aftermarket Sales Support Specialist at Veetech Automation FZE (formerly named Versatech AUtomation FZE)
Mark SawyerMark Sawyer
TECHNICAL ANALYST at 365 IT Solutions / F12.netTECHNICAL ANALYST at 365 IT Solutions / F12.net
Xavier BiotXavier Biot
Digital Energy & Power Products Vice President Canada at Schneider ElectricDigital Energy & Power Products Vice President Canada at Schneider Electric