Mitsu Christian
Mississauga,ON
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, and program management.
Overview
11
11
years of professional experience
Work History
HR Administrator
Flash Technologies Inc.
Montreal, QC
10.2022 - 12.2023
- Managed employee benefits and compensation packages.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Developed job descriptions, job postings, and recruitment materials.
- Assisted managers with performance management activities such as goal setting and annual reviews.
- Organized training sessions for staff members to improve their skillsets.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Collaborated with department heads to ensure that staffing needs are met.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
HR Administrator
Alliance Avantages Sociaux
MONTREAL, Quebec
01.2020 - 03.2023
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Assisted in developing succession planning strategies for key positions within the organization.
- Directed HR programs, policies and processes to improve operational efficiency.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
HR Trainer
Air France - KLM
Toronto Pearson Airport, ON
07.2016 - 06.2019
- Conduct interviews, Recruit Staff members and train them.
- Use of Amadeus and Saber software.
- Manage issues between staff
- Prepared reports on the impact of various training initiatives on overall organizational performance.
- Maintained records of attendance and evaluations for all training sessions.
Passenger Service Agent
Air France - KLM
Toronto Pearson Airport, ON
06.2014 - 06.2016
- Help customers and be attentive to their needs.
- To maintain a high standard of safety and security according to the Air France safety policy while executing your duties.
- To ensure that all work areas are functional (check-in, lobby, gate, baggage).
- To remain calm, cool and professional during crisis and times of stress.
- Be enthusiastic about offering assistance where needed in all areas of passenger services
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
Travel Agency Manager
Rhythm Travel and Tours
, ON
10.2014 - 06.2015
- Creating promotional strategies and plans to expand and grow the business.
- Collect payment for transportation and accommodations from customers.
- Arranged domestic and international travel for corporate and vacation packages.
- Book transportation and hotel reservations using a computer terminal or telephone, Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives.
- Manage ongoing travel needs for multiple executives from various world-class organizations.
- Handling ongoing promotions (print and digital).
- Recruiting Staff members and training them.
- Use of Amadeus and Saber software
Assistant Manager
Payless ShoeSource
, ON
10.2012 - 06.2014
- Greet customers.
- Assign staff duties.
- Prepare reports on sales and merchandising.
- Organize and maintain inventory.
- Handle Cash
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
BBA - Business Administration
Humber College
06-2016
Bachelor of Commerce -
Shri Narayana College of Commerce
01.2013
BTEC (HNC) in Aviation, Hospitality & Travel Management -
Frankfinn Institute of Air Hostess Training
01.2011
Some College (No Degree) - QA Analyst
Global Association of Quality Analyst
OnlineSkills
- Project Management
- Report Creation
- Troubleshooting
- Staffing and Recruitment
- Employee Onboarding
- Employee Relations
- Human Resource Management
- Benefits Administration
- New Hire Orientation
- Background Checks
- New Employee Training
- Employee Onboarding and Offboarding
- Skilled in Microsoft Office
- HRIS
- Policy and Procedure Development
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
French
Limited
Timeline
HR Administrator
Flash Technologies Inc.
10.2022 - 12.2023
HR Administrator
Alliance Avantages Sociaux
01.2020 - 03.2023
HR Trainer
Air France - KLM
07.2016 - 06.2019
Travel Agency Manager
Rhythm Travel and Tours
10.2014 - 06.2015
Passenger Service Agent
Air France - KLM
06.2014 - 06.2016
Assistant Manager
Payless ShoeSource
10.2012 - 06.2014
BBA - Business Administration
Humber College
Bachelor of Commerce -
Shri Narayana College of Commerce
BTEC (HNC) in Aviation, Hospitality & Travel Management -
Frankfinn Institute of Air Hostess Training
Some College (No Degree) - QA Analyst
Global Association of Quality Analyst
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