Mitra Jabri
Bradford,Canada
Summary
Empathetic professional in customer service, recognized for delivering compassionate support and assistance. Proficient in conflict resolution, data entry, and customer relationship management, with a strong focus on ensuring positive experiences for clients during challenging transitions.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Self Employed
Bradford, Ontario
01.2025 - 05.2026
- Provided daily assistance with personal hygiene and grooming tasks.
- Administered medication according to prescribed schedules and guidelines.
- Prepared nutritious meals based on dietary needs and preferences.
- Assisted with mobility and transferred clients safely between locations.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided emotional support during end-of-life transitions.
Home Support Worker
PARAMED
Aurora, Canada
01.2024 - 01.2025
- Assisting with the use of walkers and canes, transfers from bed, chair, wheelchair, toilet, etc.
- Dressing and putting on shoes, brushing hair, teeth, shaving, etc.
- Personal care; Assisting with bathing, showering, toileting, foot and sponge baths, etc.
Registered Care Provider
ASPIRA KINGSMERE RETIREMENT LIVING
Alliston, Canada
01.2024 - 12.2024
- Provide daily care and support to each resident; to offer a warm, safe environment, ensuring their comfort and welfare needs are met.
- Support the residents to prepare and transport to Care Community events that promote a positive resident experience.
- Acts as a resident companion as directed; provides comfort support and companionship to the residents.
- Assists with table/tray preparation, serving of beverages and accompaniments, and serving of food.
- Completes laundry and housekeeping duties as directed, including, but not limited to, restocking shelves making beds transporting personal laundry to and from the laundry to the residents' room organizing closets and cleaning bedside tables.
- Participates in admission orientation and the transfer process of the residents as directed.
- Transports the residents to and from their rooms, recreational activities, health office and dining room as required.
- Performing other duties as assigned.
Health Care Aide
THE ELDEN
Bradford, Canada
01.2022 - 12.2024
- Assisting in caring for elderly residents of a retirement home.
- Answered call signals; supplied and emptied bed pans/catheters; bathed, dressed and groomed residents.
- Served meal trays, fed or assisted in feeding residents and assisted residents with menu selection.
- Weighed, lift, turn, and position residents; performed other duties related to residents care and comfort.
- Took residents' blood pressure, temperature and oxygen levels; reported or recorded fluid intake and output.
- Observed or monitored residents' status and documented residents care on charts.
- Collect specimens such as urine, or feces; transported patients by wheelchair for activities/mealtimes.
- Made beds and maintain residents' rooms; maintained inventory of supplies.
Grocery Clerk
FOOD BASICS
Bradford, Canada
01.2021 - 12.2022
- Assisted customers in locating items and provided excellent service.
- Operated cash register and processed transactions accurately.
- Collaborated with team members to maintain efficient workflow during busy hours.
- Trained new staff on store procedures and customer service standards.
- Stocked shelves with fresh products and maintained inventory levels.
- Managed employees; received merchandise from shipments; closed store with key.
Tea Barista
MICASA TEA
Toronto, Canada
01.2018 - 12.2020
- Provided customer service; handled cash and credit transactions; maintained product displays and stocked shelves.
- Communicated with customers/provided customer service; ensured accurate product scanning.
- Promoted company-directed promotions and programs; maintained product displays, ensuring customer orders were ready for pick-up.
- Selected quality products for customers answering customer questions and providing feedback.
Education
Diploma -
BRADFORD DISTRICT HIGH SCHOOL
BradfordSkills
- Exceptional customer service skills
- Team member
- Pleasant disposition
- Respectful disposition
- Computer literate
- Cash handling
- Credit card transactions
- Ability to follow directions
- Good problem-solving skills
- Eager to learn hands-on skills
- Reliable transportation
- Punctuality
References
Available on request
Timeline
Elderly Caregiver
Self Employed
01.2025 - 05.2026
Home Support Worker
PARAMED
01.2024 - 01.2025
Registered Care Provider
ASPIRA KINGSMERE RETIREMENT LIVING
01.2024 - 12.2024
Health Care Aide
THE ELDEN
01.2022 - 12.2024
Grocery Clerk
FOOD BASICS
01.2021 - 12.2022
Tea Barista
MICASA TEA
01.2018 - 12.2020
Diploma -
BRADFORD DISTRICT HIGH SCHOOL