Mitra Hassanzadeh
Saint-Constant,QC
Summary
Dynamic professional with extensive experience in shipment and receiving operations, specializing in coordinating shipments and tracking purchase orders. Proven expertise in resolving discrepancies and ensuring inventory accuracy while fostering collaboration between vendors and internal teams. Recognized for exceptional problem-solving skills and effective team leadership in coaching and training. Committed to optimizing processes, managing time efficiently, and building strong relationships to ensure smooth merchandise operations and achieve departmental goals.
Overview
7
7
years of professional experience
Work History
Inbound Problem Solver
SSENSE
12.2021 - Current
- Collaborate with merchandise coordinators and accounts payable teams to address and resolve merchandise discrepancies, ensuring smooth operations.
- Resolve issues related to shipments and receiving by efficiently reporting discrepancies via Zendesk tickets.
- Collaborate with various departments to address and solve operational challenges.
- Ensure inventory accuracy, contributing to seamless merchandise operations.
- Coach and assist new problem solvers in adapting to their roles and responsibilities.
- Lead training sessions for receiving staff, emphasizing best practices in receiving duties.
- Support receiving coordinators in identifying potential problems and implementing timely solutions to maintain an efficient receiving process.
- Work with the receiving team to meet departmental targets and enhance overall performance.
- Partner with the studio team to verify that product descriptions align with uploaded photos.
- Monitor receiving progress, inspect for damaged units, and manage the closing of received shipments, updating relevant logs in HQM and SAP.
- Assigned a new project to repot miscategorized units upon arrival at the warehouse, demonstrating strong problem-solving skills.
- Investigate and clear aging backlogs to streamline workflow and improve efficiency.
ICQA Problem Solver
SSENSE
10.2020 - 12.2021
- Kept track of inventory using manual and computer systems.
- Communicated well between departments to encourage teamwork.
- Lowered inventory errors by using problem-solving skills.
- Trained new team members on inventory procedures to ensure quality.
- Conducted annual physical inventories with the team to keep operations smooth.
Warehouse Associate
SSENSE
09.2020 - 10.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Managed returns process, ensuring timely processing of defective or damaged goods while maintaining accurate records.
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
Warehouse Associate
DAVIDsTEA
08.2020 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier Supervisor
Akhavan Market
01.2018 - 07.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Education
Advanced Diploma - Interior Design
University of Tehran
Tehran, Iran09.2015
Bachelor in Management - Management
Azad University (IAU) Science And Research Branch
Tehran,Iran05.2012
Skills
- Shipment Coordination
- Problem Analysis
- Discrepancy Resolution
- Cross-Department Collaboration
- Team Leadership & Training
- Process Optimization
- Zendesk & SAP Proficiency
- Time Management & Prioritization
Languages
English
Professional Working
French
Limited Working
Timeline
Inbound Problem Solver
SSENSE
12.2021 - Current
ICQA Problem Solver
SSENSE
10.2020 - 12.2021
Warehouse Associate
SSENSE
09.2020 - 10.2020
Warehouse Associate
DAVIDsTEA
08.2020 - 09.2020
Cashier Supervisor
Akhavan Market
01.2018 - 07.2020
Advanced Diploma - Interior Design
University of Tehran
Bachelor in Management - Management
Azad University (IAU) Science And Research Branch
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