MITRA FARJADMEHR
Maple Ridge,BC
Summary
Proven leader in customer service management at Hyperstar, adept in problem-solving and Microsoft Office, enhanced customer satisfaction through innovative solutions and team collaboration. Excelled in cash handling and fostering a customer-focused environment, significantly reducing complaints and driving service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Hyperstar
03.2021 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Customer Service Cashier
Hyperstar
03.2018 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
Education
Master of Science - Management And Leadership
ISFAHAN UNIVERSITY
IRAN03.2021
Bachelor of Science - Management
ISLAMIC AZAD UNIVERSITY CENTERAL TEHRAN BRANCH
IRAN10.2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Customer Service Manager
Hyperstar
03.2021 - 02.2023
Customer Service Cashier
Hyperstar
03.2018 - 02.2021
Master of Science - Management And Leadership
ISFAHAN UNIVERSITY
Bachelor of Science - Management
ISLAMIC AZAD UNIVERSITY CENTERAL TEHRAN BRANCH
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