Mitra Baghaii
Coquitlam,BC
Summary
Dynamic leader with extensive experience in program coordination and community engagement, notably with Share Family and Community Services. Excelled in office administration, demonstrating exceptional time management and multitasking abilities. Proven track record in enhancing operational efficiency and fostering stakeholder collaboration. Skilled in client advocacy and support, significantly improving community access to essential services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Coordinator - Senior Services
Share Family and Community Services
04.2024 - 03.2025
- Connected senior citizens and community members with social services, wellness programs, and support networks.
- Conducted client assessments to identify needs and provided personalised referrals to health and social services.
- Coordinated and facilitated workshops to promote well-being and social inclusion.
- Maintained accurate records, and documented client progress to ensure continuity of care.
- Evaluated performance data against established objectives to measure success of programs.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Office Manager
Share Family and community Services
08.2019 - 04.2024
- Managed daily office operations, including scheduling, record-keeping, and correspondence.
- Supervised administrative staff and ensured efficient workflow and productivity.
- Oversaw financial processes such as budgeting, invoicing, and payroll administration.
- Implemented office policies and procedures to improve operational efficiency.
- Maintained filing system for records, correspondence and other documents.
- Assisted in recruiting, onboarding and training new employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Family Support Worker
Share Family Community Services
01.2015 - 07.2019
- Provided direct support to families and individuals facing social and economic challenges.
- Assisted clients in accessing community resources, including housing, employment, and financial assistance.
- Advocated for clients’ needs by collaborating with social workers, healthcare professionals, and community organizations.
- Developed and facilitated educational workshops on parenting, financial literacy, and life skills.
- Supported foster parents in their roles within the family unit.
- Developed parenting skills classes for at-risk families.
- Attended court hearings related to child welfare cases.
Education
Bachelor of Science - Food and Nutrition
UBC
Vancouver, BCSkills
Program Coordination & Community Engagement
Office Administration & Management
Client Advocacy & Support Services
Documentation & Case Management
Stakeholder & Partner Collaboration
Event Planning & Workshop Facilitation
Leadership & Team Supervision
Time Management & Multitasking
Data Entry and Preparing Quarterly and Annual Reports
Languages
English
Professional
Farsi
Professional
Certification
- Curricula - Cyber Security Training
- Health and Saftey Training in:
- Bullying and Harrasment
- Noloxone
- Non Violent Crisis Intervention
- Reporting Concern of Child Protection
- Trauman Informed Practices
- Suicisde Prevention, Awareness and Reporting
- Occupational Health and Saftey (OSH)
Timeline
Program Coordinator - Senior Services
Share Family and Community Services
04.2024 - 03.2025
Office Manager
Share Family and community Services
08.2019 - 04.2024
Family Support Worker
Share Family Community Services
01.2015 - 07.2019
Bachelor of Science - Food and Nutrition
UBC
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