MITIKU FULAS

Dependable and diligent Front Desk Concierge with 4 years of experience providing excellent customer service with demonstrated honesty, integrity, and professionalism in high-rise condos.

• Front desk duties: answer calls, monitor & review CCTV, issue keys/access cards/parking permits, audit daily Keys inventory, sign in/out visitors, contractors/trades, realtors, etc
• Check and reply e-mails to property management, tenants, unit owners and listing agents.
• Provide a welcoming and supportive reception for residents, visitors, contractors/trades, realtors, etc.
• Respond to residents’ inquiries and resolve issues in a timely, professional and efficient manner.
• Maintain and file soft and hard copies of letters, correspondence, memos, notices, etc.
• Book amenities: party room, guest suite, service elevator reservations, media room, conference room. etc and collect fees and damage deposits for guest suite, party room and service elevator bookings.
• Facilitate and conduct pre and post inspection of move in, move out, delivery and renovations.
• Activate/deactivate access FOBs and set up buzzer code for residents.
• Log in incoming packages for pickup and log out packages to residents.
• Respond to emergencies: fire, leaks, elevator malfunction, power outages, security alarms, etc according to site safety and emergency procedures.
• Liaises with law enforcement and/or emergency services as necessary;
• Register visitors’ cars using LPR system and enforce parking policies and procedures.
• Assist with providing site specific onboarding and training to new employees at the site;
• Access control & enforce company rules, policies and procedures with visitors, contractors & realtors.
• Patrol building exterior, mechanical rooms, locker rooms, parking garages and amenity floors.
• Report and follow up building deficiency, locker rooms and parking garage deficiency.
• Pro-actively observe, prevent, record and report any unusual or suspicious activities/occurrences.
• Complete Daily Shift Report (DSR) and incident report.

• Incident Management System
• Standard First Aid CPR/AED Level C
• WHMIS, OHSA, AODA, & CSTS
• Basic Accounting and Financial Management
• Human Resource Management