Mitika Bajpai
Toronto,Canada
Summary
QA Manager with 14+ years of experience in Banking, Financial Services, Payments, and FinTech, successfully delivering quality assurance initiatives and technology solutions across leading global organizations including Morgan Stanley, Citi, JPMorgan Chase (through Accenture), BillDesk, and Intellect Design Arena Singapore.
Experienced in managing QA strategy, test planning, functional testing, SIT, UAT, regression testing, API validation, defect management, test governance, and release management for enterprise banking applications, digital payment platforms, and financial technology solutions.
Proven ability to drive successful delivery through strong collaboration with business stakeholders, product teams, engineering teams, operations teams, and client partners. Experienced in stakeholder management, requirement analysis, quality governance, risk identification, and ensuring high-quality releases within Agile, Scrum, and SAFe environments.
Strong expertise in banking applications, payment platforms, transaction processing, payment gateway integrations, digital financial services, and enterprise technology implementations, with a focus on quality excellence, operational stability, and continuous improvement.
Overview
1
1
Certification
16
16
years of professional experience
Work History
QA Manager – Banking&Digital Payments Platforms
BILLDESK
05.2019 - Current
- Lead QA initiatives for enterprise payment platforms supporting banking, education, and financial services clients.
- Defined QA strategy, test approach, test plans, and execution methodologies for platform enhancements and product releases, ensuring alignment with business objectives.
- Manage functional, integration, regression, and UAT testing for payment workflows including transaction processing, authorization, settlement, and reporting.
- Collaborated with product managers, developers, business teams, and external partners to deliver quality solutions on schedule and meet client requirements.
- Perform API validation and integration testing for payment services using Postman.
- Manage complete defect lifecycle including identification, prioritization, tracking, resolution, and closure.
- Support release governance through UAT approvals, deployment validation, and post-production verification.
- Drove continuous improvement initiatives that enhanced testing efficiency and product stability, contributing to a better customer experience.
QA Manager – Wealth Management(Portfolio Governanc
MORGAN STANLEY (PAYROLLS OF TEAM WARE SOLUTIONS)
Mumbai, India
05.2018 - 03.2019
- Managed QA activities for enterprise financial applications supporting wealth management technology solutions.
- Collaborated with business stakeholders, analysts, and technology teams to understand requirements and create comprehensive test scenarios.
- Led functional, integration, and regression testing activities for application enhancements.
- Coordinated UAT execution with business users and ensured successful release readiness.
- Managed defect analysis, reporting, prioritization, and resolution tracking.
- Supported Agile delivery teams through sprint testing, quality governance, and continuous improvement initiatives.
QA Lead – Banking & Fintech
INTELLECT DESIGN ARENA LTD.
Singapore, Singapore
04.2016 - 01.2018
- Executed quality assurance for core banking and fintech solutions, ensuring reliability for global banking clients.
- Designed and executed functional, integration, and regression test scenarios for banking applications.
- Validated requirements by collaborating with client stakeholders, business analysts, and development teams, facilitating successful project delivery.
- Supported end-to-end testing across application workflows, integrations, and financial transaction processes.
- Conducted end-to-end testing across application workflows and financial transaction processes, ensuring seamless integrations.
QA ManageCiti Private Banking & Wealth Management)
CITICORP (CITIBANK)
Pune, India
07.2014 - 04.2016
- Successfully led UAT across global EMEA, NAM, LATAM & APAC markets for Phase 2 go-live of GDR implementation.
- Authored project design and delivery documentation for tax engine module, ensuring clarity and alignment with project objectives.
- Reduced global rollout efforts by 4,000+ hours with process improvements.
- Received 'Star of the Week' award and R&R Best Team Award Q4 2015 for project execution excellence.
- Partnered with business stakeholders and technology teams to gather, analyze, and document requirements for banking applications and process enhancements.
- Prepared comprehensive business documentation, including requirements specifications and process flows, to facilitate controlled technology delivery.
- Supported initiatives involving financial services processes, operational controls, governance requirements, and regulatory-driven changes.
- Collaborated with business users, technology teams, and testing teams to validate solutions, support UAT activities, and resolve requirement clarifications.
- Managed quality assurance activities for banking applications, enhancing reliability and compliance within financial services operations.
- Developed test plans, test scenarios, execution reports, and quality metrics.
- Performed validation of business workflows, application functionality, and system integrations.
- Managed defect lifecycle and supported production releases through validation and post-deployment testing.
Business Project Lead
Cheers Interactive
Mumbai, India
04.2013 - 07.2014
QA Manager – Banking Transformation(cap markets)
Accenture (JPMC Client)
Mumbai, India
03.2010 - 03.2012
- Delivered QA solutions for enterprise banking applications within Agile and Scrum delivery environments.
- Partnered with cross-functional teams to analyze requirements and define acceptance criteria.
- Managed SIT, UAT, regression, and integration testing activities.
- Developed test scenarios to validate business processes, workflows, and application integrations.
- Coordinated defect management, ensuring timely resolution with development teams to minimize impact on project timelines.
- Assisted with application releases and production deployments, ensuring seamless transitions and minimal disruptions.
Education
Master of Business Administration - Finance & Marketing
Great Lakes Institute of Management
Bachelor of Technology - Electronics & Communication Engineering
Uttar Pradesh Technical University
12th ISC - Physics, Chemistry, Maths, English, Computer Science
St. Paul's College
10th ICSE - Science, Social Science, Maths, English, Hindi, Computer Science
St. Paul's College
Skills
Quality Assurance & Testing Agile Delivery & Leadership Banking & Payments Domain
- QA Strategy & Test Management
- Test Planning & Execution
- Functional Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Regression Testing
- Smoke & Sanity Testing
- API & Integration Testing
- Test Case Design & Execution
- Defect Management Lifecycle
- Root Cause Analysis
- Quality Metrics & Reporting
- Release Quality Governance
- SAFe Agile Framework
- Scrum Methodology
- Agile Testing Practices
- Sprint Planning & Execution
- Backlog Refinement
- User Stories & Acceptance Criteria
- Defect Triage
- Stakeholder Management
- Cross-functional Team Collaboration
- Business & Technology Partnership
- Release Management
- Digital Payments
- Payment Gateway Platforms
- Card Payment Processing
- Transaction Lifecycle Validation
- Merchant Platforms
- Banking Applications
- Financial Services Technology
- Enterprise Financial Systems
- Jira
- HP ALM / Quality Center
- Test Management Frameworks
- Defect Lifecycle Management
- Test Metrics & Quality Reporting
- Postman (API Testing)
- REST API Validation
- SOAP UI (Web Services Testing)
- Selenium (Automation Testing – Understanding)
- Functional Testing
- Integration Testing
- Regression Testing
- Test Data Management
- SQL
- Database Testing
- Backend Validation
- Data Validation & Reconciliation
- Jira Agile Boards
- Confluence
- SAFe Agile
- Scrum
- Sprint Tracking
- Release Planning Tools
Certification
- Leadership & Change Management Certification, Indian Institute of Management (IIM) Lucknow, 05/23
- Green Belt - Six Sigma (Process Improvement), Project-Based Certification, 2016
- NCFM - Derivatives, National Stock Exchange of India, 2015
- NCFM - Capital Markets (Advanced Module), National Stock Exchange of India, 2014
Awards
- Youngest Revenue Turnaround Specialist - APAC Region, Intellect Design Arena Ltd., 2016, Honored at Intellect Day - Mumbai for driving exceptional product revenue growth across APAC.
- Star of the Week Award, Citicorp - Private Banking Line of Business, 2015, Recognized for leading business-critical UAT APAC and global markets.
- IMS Young Manager Award, Great Lakes Institute of Management, 2009, Won first place in the prestigious inter-B-school strategy competition.
- Article Published - Innovation in Banking & Financial Services, Finance 360 Journal, 2013, Featured for thought leadership in MBA program.
Core Competencies
- Cheers Interactive, Business Project Lead, Mumbai, Maharashtra, India, 04/13 - 07/14
- Accenture (JPMC Client), Business Analyst, Mumbai, Maharashtra, India, 03/10 - 03/12
Immigration Status
Canadian Permanent Resident
Timeline
QA Manager – Banking&Digital Payments Platforms
BILLDESK
05.2019 - Current
QA Manager – Wealth Management(Portfolio Governanc
MORGAN STANLEY (PAYROLLS OF TEAM WARE SOLUTIONS)
05.2018 - 03.2019
QA Lead – Banking & Fintech
INTELLECT DESIGN ARENA LTD.
04.2016 - 01.2018
QA ManageCiti Private Banking & Wealth Management)
CITICORP (CITIBANK)
07.2014 - 04.2016
Business Project Lead
Cheers Interactive
04.2013 - 07.2014
QA Manager – Banking Transformation(cap markets)
Accenture (JPMC Client)
03.2010 - 03.2012
Master of Business Administration - Finance & Marketing
Great Lakes Institute of Management
Bachelor of Technology - Electronics & Communication Engineering
Uttar Pradesh Technical University
12th ISC - Physics, Chemistry, Maths, English, Computer Science
St. Paul's College
10th ICSE - Science, Social Science, Maths, English, Hindi, Computer Science
St. Paul's College