Mithushaa Sivakumar
Markham,ON
Summary
Customer-focused professional committed to making sure that customers have amazing experiences through attentive listening and customized solutions. I have a reputation for being empathetic and patient, and I love meeting and going beyond customers' expectations. In sales, I convert my product expertise into tailored suggestions that foster productive conversations. To maintain high client satisfaction as a receptionist, I place a priority on clear communication and proactive problem-solving. In my role as a cashier, I interact with consumers to guarantee seamless transactions and enhance the company's reputation. My ability to communicate effectively and my dedication to comprehending and meeting client needs make me a valuable tool in providing unmatched customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
SECRET 2 BEAUTIES N SPA
2023.07 - 2024.01
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Resolved client issues professionally, promoting a positive image of the spa brand.
Cashier
VEERAR TAKEOUT AND CATERING
2020.04 - 2023.05
- Assisted management in identifying areas of improvement in cash handling procedures, implementing changes to reduce errors and increase efficiency.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Performed cash, card and check transactions to complete customer purchases.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
Sales Associate
Bath & Body Works
2019.09 - 2020.01
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Informed customers of promotions and special offers to increase sales.
- Helped customers navigate store, complete sales and process returns.
- Processed payments quickly to keep customer flow moving.
- Resolved customer concerns using strong communication and conflict management skills.
- Rotated stock using clearance markdowns and special sales promotions.
- Verified shift sales with cash count and drawer balancing.
- Replenished supplies by monitoring and sourcing inventory.
- Removed dust and dirt from items, regularly cleaning store.
Education
Bachelor of Arts - Child And Youth Care
Toronto Metropolitan University
Toronto, ON06.2025
High School Diploma -
Bill Hogarth Secondary School
Markham, ON06.2020
Skills
- Positive Attitude
- Active Listening
- Team Collaboration
- Problem-Solving
- Schedule Management
- Attention to Detail
- Patience Maintenance
- Public Speaking
- English and Tamil spoken fluently
Certification
- WHMIS
- Workers Safety Awareness Certificate
- Customer Service Certification
- Leadership Training
- First Aid/CPR-C Training
Timeline
Receptionist
SECRET 2 BEAUTIES N SPA
2023.07 - 2024.01
Cashier
VEERAR TAKEOUT AND CATERING
2020.04 - 2023.05
Sales Associate
Bath & Body Works
2019.09 - 2020.01
Bachelor of Arts - Child And Youth Care
Toronto Metropolitan University
High School Diploma -
Bill Hogarth Secondary School
- WHMIS
- Workers Safety Awareness Certificate
- Customer Service Certification
- Leadership Training
- First Aid/CPR-C Training
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