Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mithusha Sivajeyakumar

Scarborough,ON

Summary

A highly motivated and compassionate Psychology major with a strong foundation in human behavior, communication, and conflict resolution. Experienced in customer service, team collaboration, and training, with a proven ability to foster positive relationships and ensure a supportive, inclusive environment. Eager to apply my academic background in community psychology, criminology, and business ethics to an entry-level HR position. Committed to promoting employee engagement, supporting organizational development, and contributing to a healthy workplace culture. Looking to leverage my skills in a dynamic HR setting to support talent acquisition, employee relations, and professional growth initiatives.

Overview

7
7
years of professional experience

Work History

Sales Associate

Marshalls
05.2023 - Current
  • Processed cash and credit payments, ensuring accuracy and adherence to company policies.
  • Maintained knowledge of sales policies and security practices, providing consistent customer service.
  • Assisted in training new employees on store policies, customer service standards, and cashier procedures.
  • Supported visual merchandising efforts, ensuring an organized and appealing sales floor

Program Facilitator

ATI Foundation
01.2023 - Current
  • Created and facilitated engaging program activities for clients, enhancing their participation and learning experience.
  • Fostered an inclusive and supportive environment, promoting positive group dynamics and client engagement.
  • Communicated effectively with both clients and staff, ensuring that program goals were met and exceeded.

Sales Associate

Garage Clothing Store
10.2022 - 01.2023
  • Promoted store loyalty program to customers, contributing to increased customer retention.
  • Performed merchandising, stocking, and markdown duties, maintaining an organized and customer-friendly shopping environment.
  • Managed the fitting rooms, ensuring cleanliness and efficient flow of customers.
  • Conducted transactions and returns, resolving customer issues in a timely and professional manner

Server

Dennys
07.2022 - 11.2022
  • Delivered exceptional customer service by greeting customers, taking orders, and ensuring a pleasant dining experience.
  • Processed payments and handled transactions with accuracy, ensuring customer satisfaction.
  • Collaborated with team members to ensure efficient restaurant operations and customer service during peak hours.

Customer Experience Sales Floor Associate

Walmart
10.2019 - 08.2020
  • Provided high-level customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Assisted in managing inventory, locating merchandise, and maintaining store organization.
  • Worked with team members to ensure store standards were upheld, contributing to a positive team environment

Team Member

Tim Hortons
04.2018 - 08.2019
  • Trained new employees, ensuring adherence to company policies and maintaining quality service.
  • Managed POS system operations, providing fast and accurate transactions.
  • Promoted sales through upselling and customer engagement.
  • Maintained a clean and organized work area, ensuring food safety and store cleanliness.

CO-OP Teachers Assistant

TDSB
09.2017 - 01.2018
  • Assisted in administrative tasks, including record-keeping, attendance tracking, and grade calculations.
  • Supported lesson preparation by organizing materials and setting up equipment.
  • Worked collaboratively with teachers to improve classroom operations and provide support to students.

Education

Bachelor of Arts - Psychology

Wilfrid Laurier University
Brantford, ON
10-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Organizational Skills

References

Available Upon Request

Timeline

Sales Associate

Marshalls
05.2023 - Current

Program Facilitator

ATI Foundation
01.2023 - Current

Sales Associate

Garage Clothing Store
10.2022 - 01.2023

Server

Dennys
07.2022 - 11.2022

Customer Experience Sales Floor Associate

Walmart
10.2019 - 08.2020

Team Member

Tim Hortons
04.2018 - 08.2019

CO-OP Teachers Assistant

TDSB
09.2017 - 01.2018

Bachelor of Arts - Psychology

Wilfrid Laurier University
Mithusha Sivajeyakumar