Mithusan Ruban
Ajax,ON
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
06.2023 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Ensured compliance with company policies and regulations by conducting regular audits and staff training sessions.
- Managed overall branch operations and supervised a team of 10.
- Reviewed and analyzed financial statements, leading to improved overall branch profitability by 10%.
Administrative Assistant
Allied Universal
07.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed nd updated electronic files and records, ensuring all data was current and organized for easy retrieval by team members.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Used advanced Excel functions and software tools to analyze and report on data trends, contributing to data-driven decision-making.
- Assisted in training new staff with onboarding procedures and orientation, enhancing team productivity and performance.
Education
Bachelor of Commerce -
Ontario Tech University
Oshawa, ONCertificate - Certified Administrator
Salesforce
Skills
- Detail-oriented with a strong commitment to maintaining accuracy and compliance
- Proficient in quantitative analysis and data interpretation, with a meticulous approach to problem-solving and decision-making
- Experience with financial services and audit preparation
- Excellent verbal and written communication skills
- Proven ability to manage multiple projects and meet tight deadlines in fast-paced environments
- Proficient in Microsoft Word Suite (Word, PowerPoint, Access, Excel, Outlook)
Timeline
Assistant Branch Manager
Enterprise Mobility
06.2023 - Current
Administrative Assistant
Allied Universal
07.2022 - 01.2023
Bachelor of Commerce -
Ontario Tech University
Certificate - Certified Administrator
Salesforce