Mithuran Kanagarajah
Toronto,ON
Summary
Highly organized and detail-oriented individual with 5+ years of experience working in the hospitality industry as a receptionist and working as customer support within a financial institution. Able to well communicate with clients,
experienced with coordinating administrative tasks and maintaining organized office environments. Utilizing strong organizational skills to enhance office efficiency and support team operations.
Overview
9
9
years of professional experience
Work History
Credit Specialist
TD Bank
07.2021 - 04.2024
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Achieved the Brilliant Basics Winner for the Q2 and Q3 for elevating customers financial confidence, successfully achieving compliance standards, and metrics.
- Provided TD clients with various day-to-day credit products, such as credit cards, line of credits, consolidation loans etc.
- Answered the phones and corresponded via email promptly with all cliental and future clients.
Sales and Reservations Specialist
One King West Hotel and Residence
01.2017 - 07.2021
- Handled guest reservations such as corporate and leisure visits via phone calls and emails.
- Handled confidential information in a secure manner such as personal information, third party billing, and payment details.
- Proactively kept up to date with daily forecasting reports.
- Maintaining all office files, such as organizing it in a cabinet, alphabetically and numerically.
- Developed and sustained relationships with business and travel partners, and stakeholders such as with Booking.com. Air Canada and Expedia.
- Actively informed guests on suitable products and services catered to individual needs and preferences.
Front Desk Receptionist
One King West Hotel & Residence
03.2015 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided support to staff and customers.
- Input data entry into the systems through OPERA. Microsoft Excel etc.
Education
Bachelor of Arts - Equity, Diversity And Human Rights
Laurentian University
Greater Sudbury, None04-2025
Diploma - Hotel Operations Management
Centennial College
Toronto08-2018
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Data interpretation
- Documentation management
- Microsoft Office: Outlook, Excel, Word, Powerpoint
- Active listening
- Decision-making skills
- Analytical thinking
Timeline
Credit Specialist
TD Bank
07.2021 - 04.2024
Sales and Reservations Specialist
One King West Hotel and Residence
01.2017 - 07.2021
Front Desk Receptionist
One King West Hotel & Residence
03.2015 - 01.2017
Bachelor of Arts - Equity, Diversity And Human Rights
Laurentian University
Diploma - Hotel Operations Management
Centennial College
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