Mithunkrishnaa Chandukumar

• Provide exceptional technical support to Apple product users via phone, chat, or email.
• Troubleshoot a variety of software issues across various Apple devices
• Diagnose problems, research solutions, and guide customers through step-by-step troubleshooting procedures.
• Effectively communicated complex technical information to non-technical users both verbally and in writing.
• Leverage Apple's knowledge base and internal resources to find solutions and escalate complex issues when needed.
• Stay up-to-date on the latest Apple products, features, and troubleshooting techniques through ongoing training.

Complex Transaction Handling: Managed intricate transactions
encompassing digital ticketing, upgrades, cancellations, reimbursements, codeshares, and interline agreements.
Management of Revenue Leakage: Implemented strategies to curtail revenue leakage, which is projected to be between 2% and 5% of revenues in the airline industry, leading to a potential loss of between USD 5 Billion and USD 16 Billion annually.

Revenue Recovery and Enhancement: Identified and rectified instances of lost revenue due to factors such as under-billing, incorrect pricing, or missed charges. This role involved meticulous attention to detail and a strong understanding of billing processes

Maintained up-to-date knowledge of relevant industry regulations and compliance requirements, ensuring adherence during the auditing process.