Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mithun D. Mahale

Mississauga,ON

Summary

Over 20 years of experience in operations across retail, hospitality, and cruise industries. Proven leadership in managing diverse teams and departments, with a successful track record in operational excellence. Currently serving as Fulfilment Associate at Amazon, handling roles such as Palletizing and Process Guide, while actively pursuing advancement to Process Assistant. Previous experience as Operations Manager included oversight of human resources, housekeeping, security, and financial management, demonstrating strong organizational and multitasking abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Associate/Process Guide

Amazon
, Canada
05.2022 - Current
  • Company Overview: AMAZON FULFILLMENT CENTER (Canada)
  • Currently working as a Process Guide (PG)
  • Learning Ambassador training completed
  • RWC 4 Handling license received
  • Processing, packaging, and shipping orders accurately
  • Operating PIT license received and successfully operating PIT at the work location
  • Examining and inspecting products for defects and damages
  • Receiving, unloading, and arranging inventory items appropriately
  • Discharging duties in strict compliance with amazon safety and hygiene regulations
  • Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
  • Following the province health and safety regulations and practices
  • Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse
  • Ensuring Containers go as per scheduled (CPT)
  • Ensuring the Work area is also clean and neat end of the shift
  • AMAZON FULFILLMENT CENTER (Canada)

Deputy Store Head

Ethos Pvt Ltd
Mumbai, India
01.2021 - 03.2022
  • Company Overview: Ethos Pvt Ltd (Mumbai, India)
  • Exceeded Sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Supervised end to end stock management, including examining incoming inventory and merchandising shelves
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Handled inventories and customer payments
  • Effectively allocated tasks to other Sales representative during high volume customers and making sure the operations are running smoothly
  • Providing Excellent customer service
  • Ethos Pvt Ltd (Mumbai, India)

Operations Manager

Sante
Mumbai, India
06.2016 - 12.2020
  • Company Overview: Sante – Bar & Lounge (Mumbai, India)
  • Responsible for all payroll related functions within Workday checking employee swipes, and issuing payment for upsell commissions
  • Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant
  • Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes
  • Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Food Runners, Bartenders and Hosts/Hostesses
  • Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. Also assist with overall Food & Beverage financial success including adherence to purchasing standards
  • Develop and implement beverage menus. Create promotions, special offerings, event opportunities to drive bar and restaurant business
  • Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attribute
  • Sante – Bar & Lounge (Mumbai, India)

Senior Restaurant Manager

Darios Restaurant
Pune, India
12.2011 - 05.2016
  • Company Overview: Dario’s Italian & Mexico Restaurant (Pune, India)
  • Recruiting, training and supervising staff
  • Agreeing and managing budgets
  • Planning menus
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Promoting and marketing the business
  • Overseeing stock levels
  • Ordering supplies
  • Producing staff rotas
  • Dario’s Italian & Mexico Restaurant (Pune, India)

Deck Supervisor

P&O Cruises
, U.K
11.2003 - 05.2010
  • Company Overview: P & O Cruises (U.K)
  • Joined as ACAS and was responsible for cleaning of public & crew area. During this tenure has been promoted to ACS -> Night Steward -> Deck Supervisor.
  • Responsible for managing setup for Passengers Cabins (Managed 311 cabins with leading a team of 15 Cabin stewards and 6 assistant cabin stewards)
  • Following room attendants cleaning, inspects staterooms/suites for cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening turndown service.
  • P & O Cruises (U.K)

Captain

Indage Hotels Limited
Mumbai, India
10.2002 - 10.2003
  • Company Overview: Indage Hotels Limited (ATHENA)- Mumbai, India
  • Handling VIP lounge/floor
  • Managing day to day operations
  • Managing Banquet parties, PR handling
  • Making daily reports and stock check
  • Managed a team of 45 resource
  • Indage Hotels Limited (ATHENA)- Mumbai, India

Restaurant Captain

Hotel Sharanam
Thane, India
10.2001 - 10.2002
  • Company Overview: Hotel Sharanam, Thane, India
  • Taking F&B orders for guests and managing the logistics for the same order placed by the different Guests at a same time
  • Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.
  • Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.
  • Keeping menus clean and presenting them to customers
  • Hotel Sharanam, Thane, India

Education

H.S.C -

Dyansadhana College
Thane, India

S.S.C -

Little Flower
Thane, India

Other Basic Qualitication
Mississauga

Skills

  • Material handling
  • Team collaboration
  • Time management
  • Problem solving
  • Communication skills
  • Customer service
  • Operational safety
  • Order processing
  • Safety compliance

Certification

  • RWC4
  • PIT operator
  • Go cart Handling
  • Jam clearance

Timeline

Associate/Process Guide

Amazon
05.2022 - Current

Deputy Store Head

Ethos Pvt Ltd
01.2021 - 03.2022

Operations Manager

Sante
06.2016 - 12.2020

Senior Restaurant Manager

Darios Restaurant
12.2011 - 05.2016

Deck Supervisor

P&O Cruises
11.2003 - 05.2010

Captain

Indage Hotels Limited
10.2002 - 10.2003

Restaurant Captain

Hotel Sharanam
10.2001 - 10.2002

H.S.C -

Dyansadhana College

S.S.C -

Little Flower

Other Basic Qualitication

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Mithun D. Mahale