Mithun Deb Rana
North York
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Yellow
07.2017 - 07.2024
- Assisted leading a dynamic team at a leading clothing retail store, overseeing daily operations to ensure the achievement of sales targets and customer satisfaction
- Ensured adherence to company policies and industry best practices in customer service, inventory management, and staff development
- Assisted in training and mentoring store employees, contributing to a positive work environment and fostering professional growth within the team
- Monitored store performance and implemented strategies to improve operational efficiency and sales
Customer Service Officer
PRAN-RFL Group
02.2015 - 06.2017
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product knowledge to enhance customer experience
- Delivered first-contact resolution for customer concerns, demonstrating strong problem-solving skills and product expertise
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes and ensure alignment with corporate goals
Sales Assistant
Agora
02.2013 - 01.2015
- Actively engaged with customers by learning their preferences, helped them finding the products they were looking for, recommended items from my product knowledge when help was solicited by customers
- Helped enhancing sales by suggesting additional products and services by adhering to the highest ethical standard of service
- Monitored stock levels, ensured all the products were organized and properly displayed
- Managed cash-point and actively performed duties of a ‘Cashier’, issued receipts, handled return and exchange in the store
Education
Master of Arts - Law
York University
Toronto, ON12-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Project management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Manager
Yellow
07.2017 - 07.2024
Customer Service Officer
PRAN-RFL Group
02.2015 - 06.2017
Sales Assistant
Agora
02.2013 - 01.2015
Master of Arts - Law
York University
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