NITIN SIWAS
Delhi,India
Summary
Hospitality professional with hands-on experience in hotel front office operations, night audit, billing, and financial reporting. Strong background in guest services, revenue tracking, and operational coordination. Holds postgraduate qualifications in Hospitality Management and Global Business Management. Known for delivering excellent guest experiences, maintaining accurate financial records, and supporting smooth hotel operations. Seeking a hotel role in front office, night audit, or operations.
Overview
7
7
years of professional experience
Work History
Front Office Manager - Department Head
Days Inn - Hamilton
08.2024 - 11.2025
- Coordinated scheduling for front desk staff, ensuring adequate coverage during peak hours.
- Implemented training programs for new team members, improving service quality and operational efficiency.
- Collaborated with departments to ensure seamless communication regarding guest services and requests.
- Developed and maintained administrative procedures to support daily front office activities effectively.
- Analyzed guest feedback data to identify areas for improvement in service delivery and operational practices.
- Handled guest inquiries and resolved complaints efficiently, fostering positive relationships with patrons.
Asst Manager /Front Desk Night Auditor
Days Inn Hotel - Hamilton
08.2022 - 07.2024
- Assisted in developing team schedules to optimize workflow and improve productivity.
- Coordinated training sessions for new staff, enhancing onboarding process efficiency.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishments.
- Implemented customer service protocols that improved client satisfaction ratings.
- Analyzed sales data to identify trends, contributing to strategic decision-making initiatives.
- Led cross-departmental projects aimed at improving operational effectiveness and collaboration.
Business Development Executive
Total Airport Tours and Travels
11.2018 - 08.2020
- Identified new business opportunities and maintained strong client relationships.
- Implemented customer requirements and supported internal reporting processes.
- Planned and executed cost- and energy-efficient transportation service improvements.
- Collaborated with cross-functional teams to develop tailored service packages for clients.
- Developed and delivered compelling presentations to prospective customers, driving engagement.
- Assisted in negotiating contracts and pricing strategies to maximize revenue potential.
Travel Consultant Intern
Cox and Kings
01.2018
- Analyzed customer travel requirements to design cost-effective, customized itineraries.
- Tracked booking data, pricing trends, and seasonal demand using Excel.
- Prepared reports on customer inquiries, bookings, and revenue to support decision-making.
- 3-Month Internship
Education
PGP - Data Science and Engineering
Great Lakes
Gurgaon01.2024
PGD - Hospitality Management, Global Business Management
Conestoga
Waterloo, CA01.2022
Bachelors - Tourism Administration
Amity University
Noida01.2018
Skills
- Strong communication skills
- Exceptional customer service
- Customer service
- Team leadership
- Time management
- Decision-making
- Strategic planning
- Operations management
Websites
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Front Office Manager - Department Head
Days Inn - Hamilton
08.2024 - 11.2025
Asst Manager /Front Desk Night Auditor
Days Inn Hotel - Hamilton
08.2022 - 07.2024
Business Development Executive
Total Airport Tours and Travels
11.2018 - 08.2020
Travel Consultant Intern
Cox and Kings
01.2018
PGD - Hospitality Management, Global Business Management
Conestoga
Bachelors - Tourism Administration
Amity University
PGP - Data Science and Engineering
Great Lakes