Mithlesh Mishra

• Experienced Food and Beverage Manager at Fairmont Royal York.
• Currently managing operations at Library Bar and Clockwork Champagne & Cocktail Bar.
• Ensures high service standards and curates memorable guest experiences.
• Contributed to significant recognitions:

Clockwork: World's 50 Best Discovery list.
Library Bar: Named among Canada's Best 100s.

• Achieved recent LQA audit scores within the range of 90%.
• Focused on maintaining a sophisticated and welcoming atmosphere.
• Excels in team development, operational efficiency, and innovative beverage programming.

• Part of the executive team, planning innovative ways to elevate guest experiences.
• Strong focus on maintaining exceptional hygiene standards within the department.
• Recognized as an LQA champion, consistently achieving high audit scores.
• Committed to operational excellence and team development.
• Excels in creating a welcoming and sophisticated atmosphere for guests.

• Carefully interviewed, selected, trained, and supervised staff.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Led and directed team members on effective methods, operations, and procedures.

• Cleaned and set up tables to promptly seat guests and reduce wait times.
• Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Greeted guests warmly to foster welcoming environment.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.

• Collaborated with industry professionals to learn internal business processes and best practices.
• Developed relationships with wide range of employees, customers and vendors.
• Prepared Excel spreadsheets with data used to create visuals such as graphs.
• Carried out clerical tasks by making photocopies, inputting data into system and filing documents.
• Assisted executives with information distribution and meeting minutes documentation.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Worked with qualified chef to diversify menu with new offerings.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

• Wrote reports and papers for various levels of technical users.
• Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
• Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
• Minimized communication issues between managers and workers by effectively maintaining records.