MITESH LOHANA
Bracebridge,ON
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Travelodge By Wyndham
11.2022 - Current
- Ensured data accuracy through regular audits of guest profiles.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Resolved guest complaints by addressing issues with rooms promptly.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed senior-level personnel working in marketing and sales capacities.
- Kept accounts in balance and ran daily reports to verify totals.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Established team priorities, maintained schedules and monitored performance.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Front Desk Office Manager
Econo Lodge Hotel
11.2020 - 11.2021
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled high-volume phone calls with professionalism, while maintaining excellent customer service standards.
Education
High School Diploma -
Maharashtra State Board
MumbaiSkills
- Scheduling and calendar management
- Reservations
- Task Delegation
- Delegating Work Assignments
- Proficiency in Word, Excel and PowerPoint
- Strong communication skills for meetings, document development, and presentations
Languages
English
Full Professional
Gujarati
Limited Working
Hindi
Limited Working
Timeline
Front Desk Manager
Travelodge By Wyndham
11.2022 - Current
Front Desk Office Manager
Econo Lodge Hotel
11.2020 - 11.2021
High School Diploma -
Maharashtra State Board