Mitel Mojoko Lyonga Epse Ashu
Joly,QC
Summary
Proven track record in enhancing collections and sales processes at Cole International, leveraging strong communication skills and credit management knowledge. Spearheaded initiatives that significantly improved efficiency and client relationships, showcasing exceptional problem-solving and teamwork abilities. Achieved notable increases in revenue and customer satisfaction, underscoring a commitment to professionalism and results.
Overview
11
11
years of professional experience
Work History
Collection Analyst
Cole International
01.2024 - Current
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Responded to requests for new or increased open account credit limits.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Served as a subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
- Assisted in developing policies and procedures for credit management, promoting a proactive approach to collections efforts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
Sales Coordinator
MITEL’S CAKES & FIXES (Event Planner)
08.2018 - 12.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
Communication Coordinator
ALCEF REVEIRA
08.2013 - 07.2018
- Enhanced brand awareness by developing and executing strategic communication plans.
- Assisted in budget management for communications projects, ensuring cost-effective allocation of resources across initiatives.
- Spearheaded public relations campaigns that generated favorable press coverage for the organization''s initiatives.
- Delivered compelling presentations at conferences showcasing organizational successes and thought leadership in the industry.
- Implemented crisis communication plans, mitigating potential damage to the organization''s reputation.
- Mentored junior team members, fostering a collaborative environment that supported professional development goals.
- Coordinated high-impact events to promote company initiatives and strengthen stakeholder relationships.
- Managed media relations, resulting in increased positive coverage for the company.
- Executed email marketing campaigns that resulted in higher open rates and click-throughs, driving lead generation efforts.
- Leveraged digital analytics tools to assess effectiveness of online content, making data-driven decisions to enhance reach.
Education
Bachelor of Arts -
University of Buea
Buea, Cameroon06.2009
Skills
- Strong Communication Skills
- Self-Motivation and Drive
- Professionalism and Ethics
- Active listening abilities
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Credit Management Knowledge
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Collection Analyst
Cole International
01.2024 - Current
Sales Coordinator
MITEL’S CAKES & FIXES (Event Planner)
08.2018 - 12.2023
Communication Coordinator
ALCEF REVEIRA
08.2013 - 07.2018
Bachelor of Arts -
University of Buea
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