Mitchell Rodden
1, 1919 147 Ave NW Edmonton
Summary
Strategic-minded telecommunications professional promoting expertise in sales and marketing coupled with more than seven years in various sales and leadership roles. Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of cellular products and services in personable discussions and presentations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Cash Canada
07.2021 - 10.2024
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Manager
Bell Canada
11.2015 - 03.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Supervised sales team of 5~ people, stepping in to support employees and deliver smooth sales processes for clients.
- Drove sales conversion rates up an average of 30% through effective coaching and sales strategy development.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Sales Associate
The Source
05.2013 - 09.2014
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate mobility package requirements and recommend best-fit company offerings.
Meat Department Clerk
Save On Foods
04.2012 - 01.2013
- Consulted with customers to discuss available meats, including different cuts and options such as organic, grass-fed and grass-finished beef.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Unloaded merchandise and stocked cases with new merchandise.
- Followed proper safety, handling and cross-contamination procedures.
Education
High School
Spruce Grove Composite High School
Spruce Grove, ABSkills
- Sales processes
- Order management
- Business Development and Planning
- Goals and Performance
- Strategic Planning
- Time management
- Coaching and mentoring
- Verbal and written communication
- Empowers high-performing sales teams
- B to B sales
Accomplishments
- Managed the Top Performers Reward for Top Representative at Bell Canada 2017
- Supervised team of 10+ staff members between multiple stores at one time
- Created comprehensive promotion and pricing breakdown for stores between BC, Alberta and Saskatchewan
- Raised a struggling location from a B level revenue to an A level revenue at Bell Canada 2019
- Certified in Workplace Mental Health Leadership by Queens University
Certification
- Workplace Mental Health Development Training - 2018
References
References Upon Request
Timeline
Store Manager
Cash Canada
07.2021 - 10.2024
Sales Manager
Bell Canada
11.2015 - 03.2021
Sales Associate
The Source
05.2013 - 09.2014
Meat Department Clerk
Save On Foods
04.2012 - 01.2013
High School
Spruce Grove Composite High School
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