Mitchell Nader
Toronto,ON
Summary
Detail-oriented administrative professional with over 5 years of experience in office management and 10+ years in customer service. Known for a positive attitude and team-oriented approach, I thrive in roles that require strong organizational skills and effective communication. Skilled in streamlining processes to boost efficiency, managing client interactions, and providing a welcoming, supportive presence. Passionate about delivering high-quality service and fostering a positive environment to ensure both client and team satisfaction.
Overview
11
11
years of professional experience
Work History
Receptionist/Administrative Assistant
Toronto Employment and Social Services
08.2023 - 07.2024
- Acted as first point of contact for clients, liaising between clients and caseworkers.
- Processed payments, answered client phone calls, and maintained office space and caseworker schedules.
- De-escalate aggressive clients and assist differently-abled clients in navigating Ontario Works and ODSP.
Receptionist/Administrative Assistant
Toronto Public Health: Mass Immunization Clinic
04.2021 - 10.2021
- Delivered exceptional customer service at Mass Immunization Clinics, handling high volume of administrative tasks to ensure positive and efficient experience for clients.
- Provided compassionate support to clients experiencing anxiety or distress, maintaining calm and welcoming presence to help them feel comfortable and reassured.
Administrative Assistant
Canada Type
03.2017 - 02.2020
- Acted as the primary point of contact, managing client interactions and communications with professionalism, while ensuring efficient scheduling, meeting coordination, and event space bookings to support seamless operations.
- Maintained and organized client files and records, handling all correspondence and documentation with a high degree of confidentiality and attention to detail.
Data Analyst
Toronto Public Health
04.2022 - 08.2023
- Conducted detailed analysis, triage, and processing of clients’ COVID-19 lab results with high accuracy and confidentiality.
- Compiled and reported data trends, ensuring clear and efficient communication with team members and supervisors for informed decision-making.
- Actively contributed to Staff Engagement Work Group, promoting initiatives to enhance team morale and workplace culture.
Instructor
FLYT CLUB
08.2023 - Current
- Program, setup, and demonstrate fitness classes for up to 16 clients at a time
- Track client progress/wellbeing through consecutive classes
Front of House
Aloette Go Liberty
12.2021 - 05.2022
- Served as first point of contact for customers.
- Managed, stocked, and organized front of house.
- Packaged and handed off high volumes of orders to delivery drivers.
Usher and Bartender
Carlton Cinemas
06.2018 - 04.2020
- Maintained concessions and bar space, prepared and served drinks and food.
- Assisted customers in finding their theaters and seats and sold tickets.
Usher and Concessions Worker
Alliance Cinemas
01.2014 - 01.2018
- Facilitation and prospecting for membership sales.
- Maintained projection and storage areas.
Education
Master of Arts - Counselling And Psychotherapy
Yorkville University
09-2026
Bachelor of Science - Psychology
University of Toronto
04-2019
Skills
-Communication/Negotation
-Flexible/Adaptive
-Telephone Reception
-Team Collaboration
-Microsoft Office and other office management softwares
Languages
English
Native or Bilingual
Arabic
Professional Working
Conversational French
Limited Working
Timeline
Receptionist/Administrative Assistant
Toronto Employment and Social Services
08.2023 - 07.2024
Instructor
FLYT CLUB
08.2023 - Current
Data Analyst
Toronto Public Health
04.2022 - 08.2023
Front of House
Aloette Go Liberty
12.2021 - 05.2022
Receptionist/Administrative Assistant
Toronto Public Health: Mass Immunization Clinic
04.2021 - 10.2021
Usher and Bartender
Carlton Cinemas
06.2018 - 04.2020
Administrative Assistant
Canada Type
03.2017 - 02.2020
Usher and Concessions Worker
Alliance Cinemas
01.2014 - 01.2018
Master of Arts - Counselling And Psychotherapy
Yorkville University
Bachelor of Science - Psychology
University of Toronto
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