Mitchell McCarthy
Paradise,NL
Summary
Driven by a strong work ethic and exceptional team leadership skills, I significantly improved team morale and job satisfaction at McDonald's and the Yellowbelly. My expertise in staff training and development. My background also includes technical proficiency as a Service Technician at K&D PRATT, where I excelled in troubleshooting and customer service.
Overview
8
8
years of professional experience
Work History
Service Technician
K&D PRATT
Mount Pearl, NL
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Server
YellowBelly Brewery
St. John's, NL
06.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cook
YellowBelly Brewery
St. John's, NL
06.2020 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Swing Shift Manager
Mcdonalds
Paradise
04.2016 - 06.2020
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
Education
Holy Spirit High
Conception Bay South, NL06.2019
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
- Decision-Making
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Knife Skills
- Strong Work Ethic
- Cash Handling
- Professional Appearance
- Menu Memorization
- Order Accuracy
- Suggestive Selling
- Beverage Preparation
- Attention to Detail
- Troubleshooting ability
- Work with Minimal Supervision
- Punctual and Reliable
- Flexible and Adaptable
- Professional and Courteous
- Service Reports
Languages
English
Full Professional
Timeline
Service Technician
K&D PRATT
02.2023 - Current
Server
YellowBelly Brewery
06.2021 - 01.2023
Cook
YellowBelly Brewery
06.2020 - 06.2021
Swing Shift Manager
Mcdonalds
04.2016 - 06.2020
Holy Spirit High