Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mitchell Mathieson

Calgary,AB

Summary

A Bachelor of Arts Degree holder in history from Mount Royal University. Over seven years of customer service experience through several job opportunities with Canadian Tire, Delta Hotels, the Calgary TELUS Convention Centre, and Best Buy. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

9
9
years of professional experience

Work History

Auto Parts/Warehouse Associate/ Online Ordering

Canadian Tire
05.2022 - 05.2023

Helping customers acquire the correct parts and supplies that are needed for their specific vehicle. Helping customers over the phone with questions. Ordering parts from our various distributors for customers through the internet. Using the computer to search for the correct part or vehicle information. Proficient knowledge with Costar program. Prepared orders for shipment by systematically picking, packing and labeling merchandise. Performed inventory control, such as counting and stocking merchandise.

Event/Customer Service Representative

Calgary Telus Convention Centre
09.2021 - 04.2022

Setting up events and conferences by placing tables, chairs, equipment, etc. Ensuring the event runs smoothly and cleaning up after it is finished. Scanning vaccine passports and checking identification at the door of events. Helping guests by maintaining customer satisfaction and quickly responded if any problems arose. Offered advice and assistance to customers, paying attention to special needs or wants.


Event Catering for the IIHF Hockey Tournament

Delta Hotels By Marriott
08.2021 - 09.2021

Setting up meals and snacks for players and coaches throughout the day, as well as serving them. Cleaning up each meal quickly and setting up for the service. Assisting in any requests made by the team. Managed over fifty players and staff throughout the day. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Vaccination Centre Line Control

Calgary Telus Convention Centre
04.2021 - 08.2021

Ensured that lines ran smoothy within the vaccination centre and that guests were following the proper Covid safety guidelines. Assisted over 8,000 guests a day and offered friendly and efficient service to customers, handled challenging situations with ease. 500,000 vaccines were administrated. Demonstrated respect, friendliness and willingness to help wherever needed.

Seasonal Employee

Best Buy
10.2020 - 01.2021

Stocking inventory on the shelves of the store, processing orders from the back of the store and preparing items for Canada wide shipping. During the busy holiday season, I was in charge of tracking, processing and packaging online orders to expedite shipments to arrive before Christmas.

Cast Member

Landmark Cinemas
10.2014 - 05.2019

Tasked with working concessions, which involved taking food orders and dealing with payment of food. Theater refreshment, this involved sanitizing and garbage pick up, as well as sweeping the floors of each theater after a movie was finished. Responsible with training new staff members.

Education

Bachelor of Arts - History

Mount Royal University
Calgary, AB
05.2022

High School Diploma -

St. Francis
Calgary, AB
06.2017

Skills

  • Persuasive Selling
  • Critical Thinking
  • Customer Service Skills
  • Forklift/ Genie Lift Certified
  • Event Catering
  • Self-Directed Learning
  • Verbal and Written Communication
  • Upselling Strategies
  • Retail Knowledge
  • Customer Traffic Management
  • Scheduling Flexibility
  • Guest Experiences

References

    Rene Dare 

Operations Manager at the Calgary TELUS Convention Centre 

403-473-1754
Rene.Dare@encoreglobal.com
Randy Kennedy 

OHS Coordinator at the Calgary TELUS Convention Centre 

Cell Number 403-618-9440, Office Number 403-261-8583 

randyk@calgary-convention.com 

Dave Mcfarland 

Principal at St. Basil Elementary School 

403-500-2108 

david.mcfarland@cssd.ab.ca 

Timeline

Auto Parts/Warehouse Associate/ Online Ordering

Canadian Tire
05.2022 - 05.2023

Event/Customer Service Representative

Calgary Telus Convention Centre
09.2021 - 04.2022

Event Catering for the IIHF Hockey Tournament

Delta Hotels By Marriott
08.2021 - 09.2021

Vaccination Centre Line Control

Calgary Telus Convention Centre
04.2021 - 08.2021

Seasonal Employee

Best Buy
10.2020 - 01.2021

Cast Member

Landmark Cinemas
10.2014 - 05.2019

Bachelor of Arts - History

Mount Royal University

High School Diploma -

St. Francis
Mitchell Mathieson