Mitchell Marcotte
Vancouver,BC
Summary
Highly energetic and hard-working information technology professional. Practical skills and providing a wide range of services installing, troubleshooting, and fixing software and hardware in various computer and printer systems. Exceptional written and verbal communication skills, able to explain complicated information to end-users to ensure efficient use of technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Communications Test Design Inc.
07.2023 - 12.2023
- Monitored systems in operation and quickly troubleshot errors.
- Diagnose and repair hardware issues with computers, laptops, printers, and other peripheral devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Create, modify, and delete user accounts.
- Manage access permissions and security settings.
IT Asset Surveyor
Electronic Arts
09.2022 - 12.2022
- Assemble and configure the physical components of the workstation, including the computer, monitor, keyboard, mouse, and other peripherals
- Set up and maintain network infrastructure, including routers and switches
- Assisted with general support for hardware, network connections, and software related issues
- Maintain accurate records of hardware inventory
- Document troubleshooting procedures and solutions for future reference
Lead Cook
Nordstrom
01.2018 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma - Industrial Network Cybersecurity
British Columbia Institute of Technology
Burnaby, BC05.2023
Certificate - Professional Cook 2
Vancouver Community College
Vancouver, BC12.2018
Skills
- Firewall
- Access Control Lists
- Virtual Private Networks
- Python
- SQL
System Security
Programming
Office 365
System Administration
- Linux
- Windows
- Windows Server
- Active Directory
- VMWare
- Virtual Box
Virtualization
Building and modifying personal computers
Certification
CompTIA A+
Timeline
IT Technician
Communications Test Design Inc.
07.2023 - 12.2023
IT Asset Surveyor
Electronic Arts
09.2022 - 12.2022
Lead Cook
Nordstrom
01.2018 - 12.2022
Diploma - Industrial Network Cybersecurity
British Columbia Institute of Technology
Certificate - Professional Cook 2
Vancouver Community College
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