Mitchell Kupchik
Canoga Park
Summary
Automotive industry professional with over 7 years of experience in service advising, sales operations, used-vehicle department operations. Background includes hands-on roles, as well as leadership-level responsibilities such as team oversight, vendor coordination, profit optimization, and executive reporting. Experience spans luxury and high-volume environments, including Tesla, BMW, Toyota, and JLR.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Dept Assistant | Product Specialist/Genius
Jaguar Land Rover Woodland Hills AutoNation
Woodland Hills
12.2023 - 12.2025
- Promoted from Product Specialist/Product Genius to Sales Department Assistant due to strong performance, deep product knowledge, and excellent customer engagement.
- Managed manufacturer and corporate incentives, including customer loyalty programs, federal tax rebates, and the JLR Conquest Rebate, ensuring each qualifying buyer received the correct application.
- Greeted walk-in guests and created a welcoming, informative experience while identifying potential buyers and supporting the sales team throughout the process.
- Helped maintain a healthy sales pipeline by collecting customer information, scheduling test drives, and assisting advisors with follow-ups and appointments.
- Prepared vehicles for delivery, staged them accurately and cleanly, and completed Retail Delivery Reports for JLR Corporate.
- Conducted personalized vehicle orientations at delivery, educating new owners on features, technology, and ongoing support.
- Coordinated both showroom and direct-to-home deliveries while providing top-level customer service and maintaining strong product knowledge.
Tesla Client Advisor
Tesla Inc.
Van Nuys
05.2023 - 11.2023
- Checked in and managed 8 to 22 customers daily, accurately documenting customer concerns and service needs.
- Initiated warrantable and non-warrantable repairs, including rectification and maintenance requests, ensuring proper authorization and documentation.
- Coordinated with Tesla-certified body shops and internal teams to provide accurate repair timelines, cost estimates, and completion updates.
- Delivered consistent daily phone and messaging updates, communicating technician findings, repair recommendations, timeline changes, and revised estimates.
- Maintained strong customer satisfaction survey scores through proactive communication, transparency, and service follow-through.
- Collaborated with the Loaner Control Department to provide equal or upgraded loaner vehicles when available, enhancing the customer experience.
- Managed urgent 'come-back' repairs with fast turnaround times by working closely with management to secure approvals, and ensure quality control.
- Proficient with customer-facing service systems and Microsoft applications, including Teams, Outlook, and Excel; recognized as a tech-savvy employee.
BMW Express Service Advisor
Pacific BMW
Glendale
12.2018 - 02.2020
- Opened and closed 20–30 BMW Express Service repair orders daily, prioritizing efficiency and high-volume throughput.
- Managed upsell-focused, one-hour-capable services, with limited warranty repairs redirected to appropriate advisors.
- Coordinated closely with porters and vehicle movement specialists to ensure that express services were completed within the one-hour target.
- Oversaw vehicle flow and parking organization across third- and fourth-floor service areas to maximize intake capacity, and maintain operational efficiency.
- Reviewed completed services and invoices with customers at delivery, ensuring clear explanations, and high customer satisfaction at checkout.
- Worked with the Loaner Control Department to provide equal or upgraded loaner vehicles when available, supporting a premium customer experience.
Education
High School Diploma -
Monterey High School
Burbank, CA05-2018
Skills
- Positive client engagement/relationship management
- Sales presentations, automotive product knowledge, CRM proficiency, and strategic sales development
- Retrieving/developing reports, multitasking, attentive communication
- Proficient with CDK system, Excel, any>all OS systems
Languages
English
Full Professional
Russian
Limited
Certification
Driver's License
Timeline
Sales Dept Assistant | Product Specialist/Genius
Jaguar Land Rover Woodland Hills AutoNation
12.2023 - 12.2025
Tesla Client Advisor
Tesla Inc.
05.2023 - 11.2023
BMW Express Service Advisor
Pacific BMW
12.2018 - 02.2020
High School Diploma -
Monterey High School