Overview
Work History
Education
Skills
Certification
Timeline
Generic

MITCHELL GREGORIO

Granada Hills

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager/Retail Associate

Guess Jeans
West Hollywood, CA
06.2022 - Current
  • Managed daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to devise strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Supervised and trained a team of employees, delivering guidance and support to maximize productivity
  • Analyzed sales data to identify trends and opportunities for improvement, executing effective strategies accordingly
  • Collaborated with marketing department on promotional activities to drive foot traffic to increase sales revenue
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Constructed and implemented staff training programs to enhance product knowledge and improve customer service skills
  • Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
  • Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research

Host/Food Runner/Server

Finney's Crafthouse & Kitchen
Porter Ranch, CA
10.2021 - Current
  • Engaged with guests at arrival, delivering a friendly and inviting atmosphere to foster positive interactions.
  • Communicated estimated wait times to guests, effectively managing expectations and improving service satisfaction.
  • Streamlined communication with servers and bussers to maintain swift table turnover rates during busy service times.
  • Instructed new hosts on essential procedures, focusing on greeting protocols and efficient reservation management techniques.
  • Facilitated effective resolution of guest issues, ensuring a positive experience and maintaining customer satisfaction levels.
  • Coordinated food order deliveries to tables, prioritizing speed and customer satisfaction.
  • Engaged with kitchen staff to streamline order preparation processes and uphold presentation standards.
  • Created an inviting and respectful environment, ensuring guest comfort and satisfaction.

Sales Representative

Vector Marketing
Granada Hills, CA
05.2022 - 02.2023
  • Conducted product demonstrations and presentations to potential clients
  • Negotiated contracts and pricing agreements with customers, resulting in increased profitability
  • Delivered exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
  • Built rapport with customers through active listening and understanding unique needs
  • Collaborated with sales team to develop and implement effective sales strategies
  • Provided ongoing support to customers post-sale, ensuring satisfaction and addressing any concerns or issues
  • Developed in-depth knowledge of competitor products and market trends to effectively position offerings
  • Identified customer pain points and proposed tailored solutions addressed specific challenges
  • Generated new business opportunities through cold calling, email campaigns, and referrals
  • Demonstrated expertise in product features, benefits, pricing structures, and competitive landscape

Education

Bachelor of Science - Business Administration

California State University, Northridge
05.2026

Associate's degree - Business Administration

College of the Canyons
05.2024

Skills

  • Salesforce
  • Customer service
  • Organizational skills
  • Communication skills

Certification

  • Driver's License
  • May 2024 to May 2029

Timeline

Assistant Manager/Retail Associate

Guess Jeans
06.2022 - Current

Sales Representative

Vector Marketing
05.2022 - 02.2023

Host/Food Runner/Server

Finney's Crafthouse & Kitchen
10.2021 - Current

Bachelor of Science - Business Administration

California State University, Northridge

Associate's degree - Business Administration

College of the Canyons
MITCHELL GREGORIO