MITCHELL GREGORIO
Granada Hills
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager/Retail Associate
Guess Jeans
West Hollywood, CA
06.2022 - Current
- Managed daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to devise strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Supervised and trained a team of employees, delivering guidance and support to maximize productivity
- Analyzed sales data to identify trends and opportunities for improvement, executing effective strategies accordingly
- Collaborated with marketing department on promotional activities to drive foot traffic to increase sales revenue
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Constructed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
Host/Food Runner/Server
Finney's Crafthouse & Kitchen
Porter Ranch, CA
10.2021 - Current
- Engaged with guests at arrival, delivering a friendly and inviting atmosphere to foster positive interactions.
- Communicated estimated wait times to guests, effectively managing expectations and improving service satisfaction.
- Streamlined communication with servers and bussers to maintain swift table turnover rates during busy service times.
- Instructed new hosts on essential procedures, focusing on greeting protocols and efficient reservation management techniques.
- Facilitated effective resolution of guest issues, ensuring a positive experience and maintaining customer satisfaction levels.
- Coordinated food order deliveries to tables, prioritizing speed and customer satisfaction.
- Engaged with kitchen staff to streamline order preparation processes and uphold presentation standards.
- Created an inviting and respectful environment, ensuring guest comfort and satisfaction.
Sales Representative
Vector Marketing
Granada Hills, CA
05.2022 - 02.2023
- Conducted product demonstrations and presentations to potential clients
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Delivered exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Built rapport with customers through active listening and understanding unique needs
- Collaborated with sales team to develop and implement effective sales strategies
- Provided ongoing support to customers post-sale, ensuring satisfaction and addressing any concerns or issues
- Developed in-depth knowledge of competitor products and market trends to effectively position offerings
- Identified customer pain points and proposed tailored solutions addressed specific challenges
- Generated new business opportunities through cold calling, email campaigns, and referrals
- Demonstrated expertise in product features, benefits, pricing structures, and competitive landscape
Education
Bachelor of Science - Business Administration
California State University, Northridge
05.2026
Associate's degree - Business Administration
College of the Canyons
05.2024
Skills
- Salesforce
- Customer service
- Organizational skills
- Communication skills
Certification
- Driver's License
- May 2024 to May 2029
Timeline
Assistant Manager/Retail Associate
Guess Jeans
06.2022 - Current
Sales Representative
Vector Marketing
05.2022 - 02.2023
Host/Food Runner/Server
Finney's Crafthouse & Kitchen
10.2021 - Current
Bachelor of Science - Business Administration
California State University, Northridge
Associate's degree - Business Administration
College of the Canyons